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Updated May 3, 2024

John Lewis Customer FAQ

Top Answers & How-to Guides

What is John Lewis's Phone Number?

The question we are asked most often is about how to talk to John Lewis customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I cancel or change my order?

Yes, you can cancel or change your order with John Lewis. If you wish to cancel your order, you must contact their customer service...

Ask any question you have about John Lewis customer service, get an answer now.

Contact John Lewis customer service

Company Information

What is John Lewis known for?

John Lewis is primarily known for its outstanding reputation as a renowned department store in the UK. With a rich history dating back...

What is the John Lewis Partnership?

The John Lewis Partnership is a unique and renowned company that operates under a cooperative model. It is made up of two main components:...

Returns and Exchanges

What are the return policies at John Lewis?

John Lewis offers a flexible and customer-friendly return policy. If you change your mind about a purchase, you can return it within...

Order Information

Can I track my order online?

Yes, you can easily track your order online. At John Lewis, we understand the importance of knowing the status of your purchase. To...

Can I cancel or change my order?

Yes, you can cancel or change your order with John Lewis. If you wish to cancel your order, you must contact their customer service...

Shipping

Do you offer international shipping?

Yes, John Lewis offers international shipping. We understand that our customers come from different parts of the world and we want...

Payment Methods

What payment methods does John Lewis accept?

John Lewis accepts a wide range of payment methods to provide customers with convenience and flexibility in their transactions. You...

Promotions and Sales

Are there any ongoing promotions or sales?

Yes, John Lewis frequently offers ongoing promotions and sales across various departments. These promotions can include discounts and...

Loyalty Program

Do you have a loyalty program?

Yes, John Lewis has a loyalty program called My John Lewis. It is a free membership program that offers exclusive benefits and rewards...

Gift Cards

Are gift cards available for purchase?

Yes, gift cards are available for purchase at John Lewis. They make for the perfect gift, allowing the recipient to choose their own...

Privacy Policy

What is your privacy policy?

At John Lewis, we highly value your privacy and are committed to safeguarding your personal information. Our privacy policy outlines...

Help me with my John Lewis customer service issue

Ask any question you have about John Lewis customer service. We will do our best to get you answers right away.

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Updated May 3, 2024