What are the return policies at John Lewis?

John Lewis offers a flexible and customer-friendly return policy. If you change your mind about a purchase, you can return it within 35 days of receipt, either in-store or by post. The items must be in their original condition, with original packaging and tags intact. For most products, you do not need a receipt, as they can identify your purchase through their sales systems. However, some items, like electronics, require a receipt or proof of purchase. If a product is faulty, John Lewis offers additional options. Within 30 days, you can choose a refund, replacement, or repair, and after 30 days, they will arrange a repair. John Lewis aims to provide a hassle-free return experience, ensuring customer satisfaction.