Can I cancel or change my order?

Yes, customers have the option to cancel or change their orders with John Lewis, but there are specific terms and conditions that apply. Generally, if an order has not yet been dispatched, customers may be able to alter the order details or cancel it entirely. To change an order, customers typically need to visit their order history online and select the order they wish to modify. However, once an order has been dispatched, the options may be more limited. In such cases, customers may need to receive the item and then initiate a return through the established returns process. It is important to note that certain products, such as personalised items or perishable goods, may have additional restrictions regarding cancellations and changes. For the most accurate and detailed information regarding an existing order, customers are encouraged to visit the relevant section on the current John Lewis website, which can provide up-to-date guidance on order management options.