I have a new X*** and **" Snowthrower that replaced my loyal and solid LX *** and **" b...

GetHuman-wurly's customer service issue with John Deere from January 2019

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The issue in GetHuman-wurly's own words
I have a new X*** and **" Snowthrower that replaced my loyal and solid LX *** and **" blower. I wanted the power and the * stage blower. **My pre-purchase planning showed that I could reuse my chains from the *** and that Deere recommended using * Suitcase weights for ballast - which I also had from the ***. **My first snow removal effort was a challenging one. * feet of snow with drifts. GOT STUCK * TIMES. I SUSPECT PART OF THE PROBLEM WAS THE HYDROSTATIC TRANSMISSION VS THE CLUTCH ON MY ***.**My dealer, after the fact, told me that I ought to add TWO MORE weights. Of course, I did.**I am asking what the story is with ballast for this application? I think * weights is probably NOT enough weight for this application. **Questions:**WHAT ABOUT BALLAST WEIGHT (* @ ***) ?**ARE THE RUBBER CHAINS SUPERIOR FOR TRACTION TO THE STEEL CHAINS?**JUST HOW MUCH WEIGHT MIGHT I ADD AND HOW MUCH TIRE PRESSURE WOULD I NEED?**Thank You.**Tom McCall**A loyal JD Customer since ****.
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John Deere

Customer service issue
Reported by GetHuman-wurly
Jan 25th, 2019 - 3 mons ago
I have an issue with John Deere too
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Jan 25th 9:14pm
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Jan 25th 9:15pm