Friday March *th, I placed an online order for pickup at the greenbelt marylandstore. L...

GetHuman-baqiyah's customer service issue with Joann.com from March 2019

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The issue in GetHuman-baqiyah's own words
Friday March *th, I placed an online order for pickup at the greenbelt marylandstore. Later that evening I called the store and was told they were busy and unable to pull my order. On Saturday I received a call saying they didn't have everything and the order was cancelled. Sunday I got an email saying the order was ready for pickup. Today I am told even though my bank account was charged for the cost of my order it was clearly cancelled. No one could explain why I got the come pick up email. i was also told I had to wait * to ** days for my refund. Is it possible to use the money you have taken for another order? Having to wait so long will be a hardship and I need the fabric now for a show I am in. HELP
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Joann.com

Customer service issue
Reported by GetHuman-baqiyah
Mar 12th, 2019 - 5 mons ago
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GetHuman-baqiyah started working on this issue
Mar 12th 3:58pm