We will be traveling with our dog for the first time soon (on Jet Blue). He is ** lbs...

GetHuman5232004's customer service issue with JetBlue from September 2020

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The issue in GetHuman5232004's own words
We will be traveling with our dog for the first time soon (on Jet Blue). He is ** lbs. According to your website, the required dimensions for the dog carrier are **"L x **.*"W x *.*"H. We cannot find a carrier that size that will fit our dog. There are some soft carriers that are slightly bigger than than in one or more dimensions that would fit our dog. Because they are soft, they would squish down to fit into a box of the required dimensions, allowing the dog to be under the seat for takeoff and landing.**Could you please let us know if that would be acceptable. **Alternatively, could you please recommend a dog carrier of the dimensions **"L x **.*"W x *.*"H. We have searched long and hard for such a carrier with no success. We would be most grateful for your help with this. We have a house in Florida and travel there frequently on Jet Blue, and want to be able to take our little guy with us when we go.*Thank you. *Liz van Caloen ****-***-****

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Customer service issue
Reported by GetHuman5232004
Sep 4th, 2020 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 3898 others
0 customers following this


GetHuman5232004 started working on this issue
Sep 4th, 2020 6:22pm

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