We will be traveling with our dog for the first time soon (on Jet Blue). He is ** lbs...

GetHuman5232004's customer service issue with JetBlue from September 2020

Help with my JetBlue issue
First: share to improve GetHuman5232004's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5232004 may need:
Name on ticket, Booking reference, and Email address on the account
The issue in GetHuman5232004's own words
We will be traveling with our dog for the first time soon (on Jet Blue). He is ** lbs. According to your website, the required dimensions for the dog carrier are **"L x **.*"W x *.*"H. We cannot find a carrier that size that will fit our dog. There are some soft carriers that are slightly bigger than than in one or more dimensions that would fit our dog. Because they are soft, they would squish down to fit into a box of the required dimensions, allowing the dog to be under the seat for takeoff and landing.**Could you please let us know if that would be acceptable. **Alternatively, could you please recommend a dog carrier of the dimensions **"L x **.*"W x *.*"H. We have searched long and hard for such a carrier with no success. We would be most grateful for your help with this. We have a house in Florida and travel there frequently on Jet Blue, and want to be able to take our little guy with us when we go.*Thank you. *Liz van Caloen ****-***-****

GetHuman5232004 did not yet indicate what JetBlue should do to make this right.

How GetHuman5232004 fixed the problem

We are waiting for GetHuman5232004 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get JetBlue's attention and get better help faster. Tap below to get started.
Having JetBlue issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

JetBlue

Customer service issue
Reported by GetHuman5232004
Sep 4th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 3898 others
0 customers following this

Timeline

GetHuman5232004 started working on this issue
Sep 4th, 2020 6:22pm

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians