JetBlue Customer Service Issues

I am reaching out because I left my phone at JetBlue Terminal 8 on Nov 25, [redacted], with my flight departing to Cleveland, Ohio at 9:45 pm. The phone was tracked to the area where we were sitting near a snack register using the Find My iPhone app. A JetBlue employee called me at 4:30 am saying a lady turned in the phone and offered to take it to lost and found. Despite efforts, we couldn't locate the phone. It was an expensive iPhone 10 and crucial vacation photos are at stake. I am asking for help to identify the lady who turned in the phone and locate it. Please contact me by email as I am unable to call. My number is [redacted]. Thank you for any assistance. - Jennifer N.

I recently learned that you will no longer be flying to Mexico City. I am disappointed with this airline, as I have flown with you 11 times to Mexico City. I even opened a JetBlue credit card to do business with you. Unfortunately, you will no longer have my business or the business of any of my company's members. It takes hard work and time to build relationships with clients, and I feel that your decision is affecting thousands of customers. Regrettably, you have lost my business, and I am sorry to see you diminish instead of continuing to grow.

I am currently confirming a vacation trip with Confirmation Code TYGUKO from Boston to Salt Lake on 5-29-19. Upon checking the "Manage my trip" section, it indicates that my trip has been cancelled. After contacting JB Customer Service and speaking with Florence, she reassured me that my seats, 7A and 7B, are still confirmed using the same Confirmation Code. Despite receiving an email confirmation that still states my trip is cancelled, I am concerned about potential issues during online check-in and at the airport. - John N.

As a dedicated Jet Blue customer, I have always had positive experiences with the airline until recently. I encountered two issues this year that have made me reconsider my loyalty. When trying to book a trip to Florida in October [redacted], I faced website issues that prevented me from completing my purchase at the initial price. Despite reaching out to support with pricing proof, Jet Blue declined to honor the original price or respond to my email, which was disappointing. Additionally, on December 2, [redacted], my flight from Boston to Cleveland suffered a delay due to security concerns in the cargo hold. Then, my return flight to Boston was cancelled, and Jet Blue could only offer me a new flight two days later without hotel assistance. This lack of support and empathy during a challenging situation was disheartening. While I understand weather delays, the customer service fell short of my expectations. I am now hesitant about choosing Jet Blue for my future travel and will explore other credit card options. I hope that in the future, Jet Blue can improve its customer support for loyal patrons like myself.

I have a booking with JetBlue from POS to JFK scheduled for December 20th, [redacted], to January 3rd, [redacted]. I wonder if it's feasible to modify my flight to depart from POS to JFK on December 20th and then from JFK to Orlando on December 30th to January 3rd, [redacted]. Could you provide guidance on how I can make this change? Passengers on the reservation are Shilana Maharaj-Ragoonanan and Jason Ryan Ragoonanan. The confirmation code for the current booking is KFGIFS.

I recently made a booking on JetBlue.com for a flight from Austin, TX to New York, NY on Feb 23, [redacted], at 12:00pm. Unfortunately, I closed the website without noting down the confirmation number and haven't received a confirmation email. The payment has been debited from my American Express. Can someone kindly assist in checking my booking and sending a confirmation email? Thanks, H. Park

Hello, I am a passenger traveling from New York Terminal 5 to Bermuda. I am checking to see if a silver man's bracelet was found in my seat. Unfortunately, I noticed it late after passing the immigration officer, so I couldn't go back to the plane. My flight number was JetBlue [redacted], and we arrived in Bermuda at 10:28 pm on December 11, [redacted]. I was originally seated in 12F, but I think I might have transferred to seat 13 or 14; I am not entirely sure as the plane was not full, and the crew allowed me to change seats. Your assistance and consideration are greatly appreciated. Thank you, Roel C.

I had booked these tickets as a surprise for my daughter to visit my family, but we can no longer make the trip. I had purchased extra coverage for situations like this but was shocked to find out I wasn't covered. Now, my parents are coming to visit us instead due to a miscommunication. I am hoping for a refund or the ability to reschedule these flights for a later date. It's frustrating that the airline can keep the money for a flight that we can't use.

Hello, I need to make a booking change from Lufthansa to Turkish Airlines. Yesterday, due to the delayed JetBlue flight TPA-JFK [redacted], I missed my flight to Istanbul. The staff advised me to find accommodation on my own for the night. I was then rebooked on a Lufthansa flight, but my luggage exceeds Turkish Airlines' baggage allowance. I would like to switch back to Turkish Airlines for my flight. My name is Khrystyna Klekh.

My flight from Boston was delayed due to a snowstorm. However, the delay keeps extending. I wish they had informed me earlier so I could have rescheduled my flight. I was told to show up on time with the hope that the departure might get earlier. Now, I have been stuck at the airport for five hours. This is my third time flying JetBlue this year, and every time there has been a delay. At least this time, the delay was due to a legitimate reason unlike the previous two occasions.

I accidentally left my iPad on the plane during today's flight #[redacted] from PBI to DCA departing at 12:40pm. We experienced a delay sitting on the runway for over an hour, and in the rush to get off the plane, I left it in the compartment in front of my original seat in either Row 7, seat D or E. The iPad is white and is in a black case. If anyone comes across it, please contact me. Thank you.

During my recent flight from JFK to Fort Lauderdale, and then from Fort Lauderdale to Aruba, my bag got damaged. Upon arrival at Aruba in transit to Bogota, I approached a JetBlue representative who stated they couldn't assist. Upon a second attempt with the same person and their supervisor, they didn't fill out a complaint form and claimed I needed to address the issue at my final destination. The supervisor retained one of my bag tag stickers but left the matter unresolved. Despite my efforts at the Bogota airport, where no representative was available as the office was closed, my damaged bag remains unaddressed. This experience with JetBlue's customer service has been incredibly disappointing and has left me considering alternative airlines for my future travels.

I made a reservation for flight # [redacted] on December 19. The departure time was set for 7:40 am, and when I initially checked, it was on schedule. I was counting on the punctuality since it's an early flight. However, I was recently informed that there is a delay due to waiting for the plane from the Dominican Republic. I find this information hard to believe. It's disappointing to experience this lack of efficiency, especially when traveling with JetBlue to a third-world country. Laura Galinsky.

I traveled from Philadelphia International Airport on December 11th for a 6 a.m. flight to Fort Lauderdale International. Due to a delay in fixing an overhead latch, the flight was delayed from 8:49 a.m. to 10:21 a.m., causing a major inconvenience. On my return flight to PHL, the boarding set for 9:15 p.m. was delayed for an hour because of aircraft cleaning. To make matters worse, there was limited food and drink available as the plane was not restocked. While seated in a full row (7C) with two other large passengers, I requested to move to the empty Row 1 or 5, but the flight attendant demanded $50 for the seat. This experience on my first round trip with JetBlue has left me quite dissatisfied.

Hello, I'm Denise jeannoel. I'm quite upset because I purchased food and was instructed to dispose of it. Additionally, I was informed that I would not be refunded the money for the extra suitcase I brought on board along with my pricey ticket. Even though I had paid for the additional suitcase, they stated they could not reimburse me for the one containing food. To add to my frustration, I had to wait for three hours as they were unable to locate my boarding number. What steps can I take to address the refund issue and the unsatisfactory treatment I received?

We experienced a flight delay from Cleveland to Fort Lauderdale which caused us to miss our connecting flight to Aruba. Despite following the gate printed on our tickets, the gate was changed, resulting in us missing the flight to Aruba as well. We were informed by the pilot that the plane would wait for us, but unfortunately, it departed without us. We are now stranded at the airport and have been told to pay for our own accommodation. They are rebooking us on a flight to Aruba for tomorrow, but it's unclear if this is considered compensation. It's frustrating, and the lack of sympathy from your employees only adds to the disappointment.

I recently had a disappointing experience flying from Boston to Philadelphia with this airline. After landing in Philadelphia, my luggage did not arrive, despite me personally ensuring it was re-checked in Boston. JetBlue's handling of my lost luggage claim has been frustrating, with their staff suggesting I never re-checked my bag. Days later, I am still without any information on the whereabouts of my luggage. The customer service provided has been subpar, with unhelpful and inconsistent responses from their staff. I have had better experiences with other airlines and cannot recommend JetBlue. The lack of information and assistance in locating my valuable belongings, including Russian furs, has been unacceptable. Despite promises that my luggage would be on the next flight, there has been no resolution. I hope for a quick resolution as this situation has greatly impacted my holiday. Sincerely, Adela B. C.

Dear All, My name is Herculana Rosa Torres Loureiro da Silva Matos. On December 12, I flew from Terceira island (Azores) with a JetBlue flight connecting from Boston to Chicago - B61011. JetBlue changed the flight time by 2 hours. SATA Azores arrived on time in Boston, but I missed the connecting JetBlue flight to Chicago. Consequently, I had to spend a night in Boston waiting for the next day's flight. Being a 78-year-old senior who does not speak English, my daughter in Chicago handled hotel arrangements. Additionally, as a person with diabetes, I needed to eat at the airport that night, incurring unexpected expenses. I kindly request reimbursement for the extra costs incurred. My expenses were as follows: - Food: $40.81 - Hotel: $[redacted].61 I have all the invoices available for submission. Thank you in advance for your understanding. Best Regards, Herculana Matos

I want to report our experience during the boarding of flight [redacted] where my wife sustained head and nose injuries. The Jet Blue CRO promised to file an incident report within 2 hours before we departed. Upon landing, it took nearly an hour to obtain the incident report number, AP-CIR2797-19, from a supervisor at the ticket counter. Please provide me with a copy of this report at [redacted] I anticipate a swift response within 24 hours. Thank you. Best regards, John H. [redacted]

I am currently stranded at the airport with my child and a crying infant due to multiple flight delays. This situation is extremely frustrating, especially as I have to work early on New Year's Day. The flight is now rescheduled to arrive at 3:15 am, adding to our inconvenience. I am disappointed with the service from JetBlue and believe some form of compensation should be provided. I intend to document this experience with screenshots for potential social media sharing if the issue is not addressed promptly.