On February **, I booked a flight for myself and my wife, Lillian Sarro to go from MCO...

GetHuman-wasarro's customer service issue with JetBlue from February 2019

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The issue in GetHuman-wasarro's own words
On February **, I booked a flight for myself and my wife, Lillian Sarro to go from MCO to LaGuardia airport. It was flight *** leaving Orlando at **:** pm and arriving in New York at *:** pm. Confirmation code FGDQQG. We checked in online the day before. The first time we were informed it was delayed was when we were checking in at the airport at **:** AM. We were told that the flight would take off around *:** pm. This gave us a * hour wait time at the airport. We were able to change to flight *** leaving at *:** pm and arriving at JFK. This would give us less wait time at the airport than the rescheduled flight. We were not able to get our original extra room seats that we had purchased and we were both given middle seats in the back of the plane. That flight also got delayed and we didn’t leave Orlando until after *pm. * What we don’t understand is why we were not informed by JetBlue that the original flight was delayed by approximately * hours by text nor by email. If that had been done we could have arrived at airport later and taken the originally rescheduled flight and sat in our extra room seats.*We had to pay more in cab fare to go home to Manhattan from JFK than we would have paid from LGA.*In addition, we are seeking reimbursement for the additional money we paid for the extra room seats and could not get on the second flight.*This was a very disappointing experience with Jet Blue.
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JetBlue

Customer service issue
Reported by GetHuman-wasarro
Feb 17th, 2019 - 8 mons ago
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GetHuman-wasarro started working on this issue
Feb 17th 1:32am