Hi *Last night Thursday **th October I travelled from Dalmaman to Birmingham on flight...

GetHuman-graydun's customer service issue with Jet2.com from October 2019

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The issue in GetHuman-graydun's own words
Hi *Last night Thursday **th October I travelled from Dalmaman to Birmingham on flight LS**** **** from Dalman. Service by the crew on this flight was excellent. Service from your ground staff at Birmingham was what I can only discribe as rude and un helpful especially by a young lady called Jess. On finally collecting our luggage we noticed that the cases one in especially was wet. We stopped at the customer service desk just off carousel * I asked why the cases were wet Jess reply was well it as been raining in Birmingham no smile this I was aware of I explained I wanted to just ask how we proceed if anything had been damaged in the case nothing was forth coming Jess only response perhaps in future you should by a plastic bag for your case. There were four members off staff at this desk not doing anything as far as I could see I think perhaps they should all be retrained Jess esspically. I will on this occasion not take the matter further. Someone last night let your company down after excellent service.*My name is Duncan Gray

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Jet2.com

Customer service issue
Reported by GetHuman-graydun
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 2080 others
0 customers following this

Timeline

GetHuman-graydun started working on this issue
Oct 18th, 2019 12:56pm

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