Jet2.com Customer Service Issues

I wanted to share a positive experience regarding our recent trip to Bulgaria. While staying at Zorritza Sands Hotel, my wife unfortunately broke her pelvis. The hotel staff was incredibly helpful, allowing us to still enjoy our holiday with the aid of pain medication. Returning through the airport, Jet 2 staff and the flight attendants were also very supportive. I must commend the team in Bulgaria, on the plane, and in Belfast, especially our rep Maria for their excellent service. We have been loyal customers for years and have always had wonderful vacations with your company. We appreciate the outstanding assistance we received during a challenging time. Thank you to everyone involved in making our trip as comfortable as possible. Warm regards, Sam and Irene Campbell

Booking Reference: [redacted]/S19H Primary Passenger: Michael J. MONGAN Dates: 12th - 19th May [redacted] Destination: Jupiter Albufeira Hotel, Portugal Hello, I am following up regarding my recent holiday, where the Jet2 airport transfer did not arrive as planned. To resolve the situation, I arranged for a private taxi at Jet2's suggestion with the understanding that I would be reimbursed for the fare. I provided the Jet2 representative at Faro airport with the 50 euro taxi receipt as instructed, and was assured that the amount would be refunded. Although I provided my contact details and was promised further communication, I have not received any update, apology, or the refund. I kindly request your help in resolving this issue promptly. Thank you, Michael MONGAN

Hello, I would like to share my experience on the first day of our holiday at the Rosamar Garden Resort in Lloret de Mar. Unfortunately, we are extremely disappointed with the state of our room. It is very small, with cupboard doors hanging off and punch holes in the doors. Furthermore, when we went to have dinner with our half-board passes, the quality of the food was unacceptable. For instance, the chicken nuggets were black inside, which was distressing for us and our children. We had to put the kids to bed hungry now we are considering leaving earlier than planned. We had high expectations for this trip, considering the amount of money we spent. I kindly request a prompt response regarding this matter. Thank you. Booking Reference: [redacted]/S19H Best, Michael M.

When I try to check in for my flight back home, the system doesn't display the flight details and shows an error message prompting me to verify the booking reference, the last name, and the departure date. Despite having received a confirmation email for the booking, I am unable to complete the check-in process. Feeling frustrated as I am unable to proceed with the check-in for my flight.

I urgently need a boarding pass for today, July 17th, for Mr. G. McGeary with booking reference PXRE22D. I am located in Melbourne, Australia and will be leaving work soon. I must email the boarding pass to Mr. G. McGeary. Thank you for your assistance.

I need help obtaining the boarding pass now to send to Mr. G McGeary for today's flight. I am in Melbourne, Australia, at 3:30 PM, about to leave work in 30 minutes, and he is in the UK. Can you please email it to me now? Flight Ticket Confirmation: Flight Booking Number: 224EG8 Flight Price: $[redacted].96 USD Additional Services: $3.99 USD Total Due: $[redacted].95 USD Flight Details: Passenger: Mr. Geoffrey McGeary Departure: 16:20, 17 Jul [redacted] (Wed) London Stansted, United Kingdom (STN) Arrival: 22:20, 17 Jul [redacted] (Wed) Bodrum Milas-Bodrum Airport, Turkey (BJV) Airline: Jet2.com Flight Number: [redacted] Ticket Class: Economy Duration: 4 hours Ancillary Products: Online Check-in: Boarding pass will be delivered no later than 8 hours before departure. Please clarify the check-in process as I have not received the boarding pass. Thank you.

My daughter is currently on vacation with friends in Zante staying at Adophrite Studios. Unfortunately, they have encountered bugs on the bed sheets in all three rooms they booked. Despite requesting clean sheets two nights ago, the issue persists. They contacted Jet2 twice, who mentioned the possibility of moving them to a different hotel. Nonetheless, my daughter fell ill yesterday and had to stay in her room. Last night, she recorded videos showing bugs on the bed sheets again. She has also developed numerous bites during their brief stay, which we suspect are from the room. Since the girls are only 17 and 18 years old, we are concerned that they are not receiving adequate assistance. Their current reservation extends until Monday, July 29. How can we facilitate their relocation?

In June, my family and I flew with your airline from Belfast to Crete. There were 6 adults, a 3-year-old, and a 5-month-old baby. Overall, the flight was fantastic despite a slight delay. The staff was brilliant, and the flight went smoothly. However, upon our arrival in Crete, there was a concerning incident. As we were disembarking, my husband placed our baby in the pushchair. When we boarded the bus to the main terminal, the buggy got trapped in the bus door. Despite my husband's quick actions to free it, it was a distressing experience for us and the other passengers. This incident raised serious safety concerns regarding the transportation of passengers from the plane. There was no Jet2 representative present to ensure the bus doors were safe to close, and we were left in shock upon arrival at the terminal. We had to wait until my husband returned on the next bus to confirm our baby was unharmed. This situation was extremely alarming, and I hope measures are taken to prevent such incidents in the future. Thank you. Donna & John M.

Hello, I need assistance. During my vacation, I fell ill and had to seek medical attention at a hospital. Due to my condition, my return flight had to be rescheduled earlier. Originally, we were booked to fly back on August 5th on flight LS120 from Larnaca to Birmingham. However, because of my unexpected illness, we had to purchase new tickets on Saturday, July 20th, to return to the UK immediately for further medical treatment. I appreciate any help you can provide.

I am hoping this information can be relayed to the appropriate department. A group of four (two couples) recently traveled to Naples and then onward to Sorrento for a week through Jet2 holidays. In two words, our experience was 'Absolutely Fabulous!' Words can't fully capture the outstanding service we received from Jet2 throughout our holiday package, from Naples airport to our hotel in Sorrento. The Jet2 staff were friendly, efficient, and incredibly helpful. The same level of service was provided on our return journey. Jet2 Holidays took care of us so well that our entire vacation was entirely stress-free from beginning to end. Thank you immensely. I plan to book with Jet2 for our next holiday and will gladly recommend Jet2 holidays to my loved ones. Regards, Frank Mungall Glasgow.

Dear Sirs, I am writing to inform you that my husband, J.M.A. Moniz, missed his flight on the 24th of July from Funchal to Stansted due to being hospitalized in Funchal. Since the 31st of May, we have been through a nightmarish ordeal. My husband, J.M.A. Moniz, who is 33 years old, fit, and has always been healthy, suddenly started experiencing 16 unexplained seizures. This has led us to constantly shuttle between ambulances and hospitals for various tests, with doctors unable to determine the cause. This situation has left us both scared and financially strained, especially with his inability to work currently. I understand that the ticket was labeled as 'non-refundable,' but I am kindly appealing to your goodwill to consider making an exception in our case. Any assistance towards a full or partial refund would be immensely appreciated by us, as any amount would make a significant difference in our current circumstances. Thank you for your understanding and potential assistance.

I have taken two Indulgent Escape Holidays with Jet2, both to the 5-Star Cliff Bay in Funchal, Madeira. Both vacations were excellent with no issues regarding the flight or hotel. However, I would like to bring to your attention an experience I had during my return journey. I used my free drinks voucher for a coffee because I was driving. When I decided to purchase a Kit Kat at half price, I was charged in currency conversion fees, resulting in me paying over £4. This seemed excessive as I was not informed about the transaction fee, which would have influenced my payment preferences. Considering the value of the voucher could have been used for a more substantial drink, I believe this situation reflects poor customer service.

Hello, My partner and I have made a flight reservation from Venice to Manchester for August 15th. Our names are Mr. Walter Vanzella and Mrs. Roberta Grobisa. Jet2 has processed the payment on my credit card as confirmed by my bank, but we haven't received a confirmation email. During the booking process, there was a delay where the computer froze for more than 20 minutes. We tried contacting Italy's Jet2 customer service number, but unfortunately, the line disconnects after detailing the call charges. Could you please advise us on how to proceed with this situation? Thank you, Walter

Hello, I recently booked a flight from Belfast to Antalya. Upon booking, I realized that I would need a passport to enter Turkey, but my husband and I only have ID cards. We are currently awaiting news on whether my husband will be approved for a temporary passport, a process that may take a few days. If he is not approved, I am wondering if there is a way to cancel our booking. Our flight reference number is 23R94T, and we are scheduled to fly on September 27th. Thank you for your assistance. Regards, Egle Pranaityte.

During our holiday, we faced issues with the hotel we were booked in, using Booking reference [redacted]/S19H for Julie Bollington's reservation on July 24, [redacted], with Jet2. Tarik was our Jet2 representative. I am contacting you because one member of our group, Mr. Lee Perry, mentioned sending an email outlining the problems but may have missed crucial details. Kindly confirm receipt of his email; if not, please let me know so I can provide additional information about our disappointing experience. Feel free to verify my credit card details for confirmation. Thank you in advance for your attention to this matter.

Upon arrival in Rome on a holiday booked through your company, I discovered that my husband's and my suitcase, which were in the plane's hold, had their locks cut off and were ransacked. My husband's case was untouched, but mine had items such as a kindle and jewelry stolen. We are insured, and suspect the incident occurred at Leeds Bradford Airport, although we can't confirm. Our luggage arrived swiftly in Rome, leaving us distressed especially as we are here to celebrate my 50th birthday. This is our first time flying with Jet 2 from Leeds Bradford airport, and this unfortunate event has left us disheartened. We flew on the 07:10 LS331 flight to Rome F Airport today. We believe there may have been other cases tampered with, as we cannot be the only ones affected. Kindly provide guidance on this matter. Mr. SD Pryke & Mrs. S Pryke

During our holiday at Vilanova Resort in Albufeira, Portugal, my friend and I encountered a disturbing situation with a neighboring couple. They were loud, aggressive, and even potentially dangerous towards us. Despite seeking help from hotel security and contacting the Jet2 helpline, the issue persisted. The couple had a history of causing problems, and even after making a statement to Jet2 representatives, no further action was taken to address the situation promptly. We were left feeling scared and uncomfortable, having to relocate to a different block in the middle of the night to avoid the neighbors. It was a stressful and unsettling experience, especially as we were advised not to use the pool or common areas due to concerns for our safety. We felt that the couple should have been relocated instead of us having to hide away for the rest of our holiday. It was a disappointing and frustrating end to what was supposed to be a relaxing trip.

While preparing for takeoff, I wore a crossbody bag with my inhalers and spray for my angina and emphysema. A crew member initially allowed me to keep it on. However, during the return trip, a male crew member abruptly grabbed my bag, attempted to place it in the overhead bin without giving me the chance to access my medication. Despite my explanation about the previous approval, he persisted. After tossing it in the compartment, he brought a female crew member who appeared unaware of the situation. His behavior was rude and aggressive, and even she acknowledged his misconduct, attributing it to a stressful day. Although I generally have no issues with Jet2 and plan to fly with them in the future, this incident truly marred my experience.

Hello, I flew from Newcastle Airport at 7 a.m. on 8/9/[redacted] to Malaga. When I booked my flight, it said I wasn’t able to check in online as maximum capacity had been reached, so I went to the airport. I fly with Jet2 at least 12 times per year and always take the same two pieces of luggage - a cabin case and an over-the-shoulder bag. When I arrived at the desk, the girl serving me weighed my case (7kg) and was about to give me my boarding pass when another girl at the next desk pointed out my bag. My bag must have weighed 5kg as she said I was 2kg over and would have to pay £24, which I agreed to. Then, they said I had to pay £45 to put my case in the hold. I found this amount excessive for a 7kg case. My friends checked in online and carried similar luggage on board at no extra cost. I usually spend money on Jet2 flights, onboard meals, drinks, and duty-free items. The girl's attitude at the desk was off-putting. I hope to get an explanation to avoid this situation in the future. Kind Regards, Amanda Dodds

I am Zoltan Zachar, a frequent flyer with jet2.com for the past 18 months. Unfortunately, I must highlight that your online platform is the most inefficient aviation website I have come across. It is extremely slow, constantly freezes, and does not allow any modifications to bookings. I have been attempting to change my booking (reference 24BCVG) for two consecutive days using various browsers, three different debit cards, and even PayPal, without any success. Each time I try to pay with my credit cards, I encounter an unhelpful error message prompting me to contact the call center, despite my cards working perfectly fine on other websites. Despite contacting the helpdesk and providing my credit card details multiple times, the issue remains unresolved. The suggestion that I might be entering incorrect card details is unhelpful, as I have tried with three different cards meticulously. Even using PayPal results in an error message instructing me to retry or call the UK Bookings Team on 0[redacted].