Jet2.com Customer Service Issues

I have been attempting to book flights to Lanzarote for November following the collapse of Thomas Cook. The website was displaying an error message and seemed to have issues with the booking process. Despite this, it eventually confirmed my booking and provided a reference number 24d. However, upon checking my credit card, I discovered that three bookings were made instead of the intended one - two at £[redacted] and one at £[redacted]. I only require one booking for two passengers. I have tried calling your customer service line without success. I would appreciate your prompt assistance in rectifying this situation. Thank you, Kevin D., lead passenger.

Good afternoon, Our Jet2 reference number is 24JLL7. Could you please assist us? We booked a holiday through Love Holidays with flights on Thomas Cook from Manchester. Love Holidays recently changed our flights to depart from Leeds / Bradford with Jet2 without notifying us. This change is inconvenient for us as there are six of us, including a 2-year-old, and Leeds / Bradford Airport is over 2 hours away from our home. This situation will cause additional costs and disruptions in terms of transportation. Could you please investigate the possibility of booking Jet2 flights from Manchester as an alternative?

I am requesting to change our flight from Leeds/Bradford to Manchester as initially planned. We are willing to adjust the travel date but cannot fly from Leeds/Bradford as we lack transportation to get there and back, which would be costly. We acknowledge this may pose challenges, but had Love Holidays consulted us before booking, we would have declined the proposed flights due to the transportation issue. Thank you.

Hello, Last night, I discovered that I had booked a flight to Split, Croatia through Expedia with Thomas Cook Airlines, causing me to panic. After rebooking with Jet2, I realized that only my outbound flight was with Thomas Cook, and I accidentally double booked my partner and me on the inbound flight. I made this booking less than 10 hours ago and am hoping to cancel it for a refund or partial refund. Your assistance with this matter would be greatly appreciated. Thank you, Caroline

I made a booking with Jet2 under reference number 24D634 and initially paid £[redacted] along with an extra £35. However, during the booking process, I encountered issues with the Jet2 website causing two additional charges of £[redacted] each to my credit card without any confirmation emails or numbers being sent to me. I traveled on 2nd October with the aforementioned reference. I am requesting a prompt refund for the duplicate charges on my credit card. I am willing to supply transaction copies if necessary.

I need to express my dissatisfaction with my hotel pickup scheduled for Tuesday. We are being picked up 4.20 hours before our flight. However, the hotel offers baggage pickup services, and we have already checked in. This early timing feels excessive to me. I am a long-time Jet2 customer and have always traveled with your airline. I have another holiday booked with you for December. I am frustrated because I strongly dislike waiting around at airports. I did discuss this issue with a Jet2 representative, and the next available pickup time was considered too close to our flight departure.

My wife, Mrs. Tina Clay, and her sister, Ms. Teresa Hart, recently returned from Turkey and landed at Stansted on October 2, [redacted], on flight number LS1504. Unfortunately, Mrs. Clay left her red Amazon Kindle HD in her sister's flight pocket, which contained all the safety manuals. Despite our efforts, we have not been successful in retrieving it. We are reaching out for assistance in this matter. I have provided my wife's email address in the hope that you can help us. We eagerly await your response. Sincerely, Mr. & Mrs. Clay

My mother made a booking for our upcoming flight on the 18th of October, but unfortunately, she misspelled my partner's name. She mistakenly spelled it with a "ph" instead of a "v." Given my mother's terminal illness, this trip is important for our family. I hope to correct this error before our travel date without incurring exorbitant fees. Your prompt assistance in resolving this matter would be greatly appreciated. Looking forward to your response. Warm regards, Michaela Todd

While on vacation towards the end of August, I discovered my watch was missing from my room. I inquired at reception on 28/8/19, and they mentioned they would check. On 29/8/19, I followed up, and reception said they'd consult the cleaners. As we were departing early on Friday, we searched thoroughly in both my room and my parents' room, but the watch was nowhere to be found. I recall leaving it in my room and not wearing it after the initial day since it required charging. When I reported again to reception, they stated the cleaners hadn't spotted it. I requested a letter confirming my report, but the receptionist declined, citing the watch hadn't been located. However, upon contacting jet2 upon my return, they informed me the hotel had reported it twice, the latest on the 30th, stating they hadn't discovered the watch. Insurance necessitates proof from the hotel indicating they didn't find it and that it was reported. It's an Apple watch valued at £[redacted]. Could someone please help me obtain the necessary evidence from the hotel? Thank you, Tiegan F.

Hello, I'm writing to address a sudden price increase on one of your flights this morning. My family and I had booked flights from Belfast to Ibiza for £[redacted] round trip on September 3rd to 6th, [redacted]. Within 10 minutes, the price jumped to £[redacted], which seems unreasonable coming from a reputable company like yours. I'm contacting you to inquire if it's possible to secure two or three more flights at the original price we initially booked. I am a loyal Jet2 customer and have never encountered this issue before. Your assistance in resolving this matter would be greatly appreciated. Thank you.

Hello, I am seeking assistance regarding our upcoming travel from Manchester to Majorca on October 21st for the 6:30 am flight LS831 with booking reference [redacted]/s19H. After Thomas Cook went into liquidation, we hastily booked a holiday with Jet2holidays to replace our previously booked trip. This booking involves a group, and my mother handled the rebooking through Hayes travel agents due to my husband's redundancy caused by the collapse of Thomas Cook. We urgently need this break to alleviate the stress of recent events. We have been attempting to prepay and secure seats for at least three members of our party, including myself, my husband, and our daughter. Given that my husband and daughter experience panic attacks during flights, it is crucial that we sit together for support. Despite multiple attempts to arrange this with various representatives, we have been informed that the pre-booked seats allocation is full. This situation is causing significant anxiety and distress for my family. We are willing to pay for the seats if necessary, but we have been consistently told this is not possible. The thought of not sitting together is distressing and may jeopardize our holiday plans. Due to the recent hardships we have faced, any assistance in resolving this seat allocation issue would be greatly appreciated during this difficult time. Thank you for considering our situation. Warm regards, Rebecca Devaney

Hello, Yesterday evening, on flight LS1508 from Gran Canaria to London Stansted on the 15th of October, my mother, Jayne Lee, was asked to leave the plane due to being intoxicated. I have been unable to reach her, and I understand she is an adult, but I was hoping to inquire if she has been rescheduled for a new flight. The airline made the right call, and I commend the staff for their professionalism and assistance. Despite this incident, I had a fantastic experience and will consider using Jet2 again in the future. The staff in Gran Canaria were particularly helpful, although I did not catch their names. Any updates would be appreciated. Thank you, Aaron

Hello, I am reaching out for assistance with a special request for my daughter Angela Round and her partner Matt Russon. They will be getting married on December 14, [redacted], and have booked their honeymoon at Gran Oasis Tenerife with your company starting on December 15. They have kindly invited me, Patricia Round, as the mother of the bride to join them on what they amusingly call a "Family moon". I am thrilled to be a part of this trip with them and my dear grandchildren. As their journey approaches, I would like to arrange a surprise for them onboard, including congratulations and a bottle of champagne. Unfortunately, Angela's father and brother are no longer with us, so I am keen on making this experience as special as possible for her. She is an exceptional mother and a truly lovely individual, and I am immensely proud of her. I am a loyal customer of Jet2holidays and would love to coordinate this surprise with your assistance. I am more than willing to cover the costs for the champagne and would be overjoyed if an announcement could be made to celebrate this special occasion with all passengers. Additionally, I would like to reach out to the hotel to organize a little something extra in their room upon arrival. I am filled with excitement and want to ensure that Angela and Matt have a memorable and joyous time. Your help with this gesture would mean a lot to me. Thank you in advance for your support. Warm regards, Patricia Round

Hello, Yesterday, October 17th, I flew from Dalaman to Birmingham on flight LS1210 at 17:20. The service provided by the crew during the flight was excellent. However, upon arriving in Birmingham, the service from the ground staff was disappointing, notably from a young lady named Jess. When I discovered that one of my suitcases was wet, I approached the customer service desk by carousel 6 to address the issue. Jess's response was unhelpful, implying that the wetness was due to the rain in Birmingham and suggesting I should have used a plastic bag. I found her attitude to be rude and lacking in customer service skills. Despite this negative experience, I will not escalate the matter further. It's important for your company to ensure consistent service quality from all staff members to maintain the excellent service received onboard the flight. Regards, Duncan Gray

I traveled from Belfast to Alicante on Monday, October 14th on Jet2 flight number LS [redacted] with reference number [redacted]/S19H. Upon arrival, I, along with my mother, who are both disabled, faced difficulties with the transfer to Benidorm. We both requested to sit at the front of the coach due to our walking issues, but the Jet2 representative denied our request, causing us discomfort having to walk to the back of the bus. This was particularly challenging for me as I have osteoarthritis in both knees and rely on crutches. The situation worsened when I struggled to get off the bus at the hotel due to steep steps at the back, resulting in bruising and pain. Despite organizing front seating on the return journey, the overall experience impacted my ability to walk throughout the holiday, forcing me to stay indoors due to severe knee and leg pains. As a loyal Jet2 customer, I am extremely disappointed that my holiday was marred by this distressing experience.

We booked a flight to Tenerife on October 6th from Leeds, returning on October 18th. We had reserved and paid for two seats together in a row of two both ways last year, but due to a plane change, we were seated in a row of three. Customer service was not helpful when we raised this issue. Despite arriving at the airport early around 10:10 for a booked lounge access, we were informed that check-in wasn't until 12:20, but we only checked in around 13:00. By the time we reached the lounge at 13:30, our early booking seemed pointless. We are requesting a refund for the seats we originally booked and compensation for the delayed lounge entry. Best, Diane and James J.

Subject: Concern Regarding Flight Booking with Jet2.com I've been traveling from Manchester to Rhodes annually for the past 20 years, often choosing Jet2.com based on convenient flight times. Recently, due to unforeseen circumstances with another airline, I had to book a one-way flight back home with Jet2. Despite the claim of "Friendly low fares," I was quite surprised to be charged euro924 for two tickets, which was double what I had paid for a return flight with another airline. While I understand the industry's need to adjust prices, the significant difference contradicted my expectation of finding budget-friendly options with Jet2. I hope that for our upcoming trip in [redacted], Jet2.com can offer a more competitive rate to regain my trust as a loyal customer over the years. Looking forward to your feedback. Best regards, B. A.

We traveled to Malta on Thursday, 17 October, from East Midlands airport. Our experience was wonderful until we reached the Labranda Riviera Hotel and Spa. Facing challenges entering with my wheelchair, my husband left me with the luggage to check us in. However, upon his return, we were informed that we were not in their system. After some investigation, they rectified the error. Unfortunately, we couldn't access the all-inclusive amenities until check-in, and we had to pay for refreshments. Despite leaving home early and missing lunch, we were left without a meal upon arrival. It was only after some delay that we were accommodated, but we missed lunch service. The initial booking process, intended to ensure suitability for my disability, left us surprised and distressed to encounter issues upon arrival.

I recently called your company to book a flight, but they mistakenly booked me on a hotel and cruise instead of the intended flight. This caused confusion and financial issues for me as I was in town to attend my son's Navy boot camp graduation. The individual who handled my booking, Sam, from [redacted] and [redacted], led me to stay at an unauthorized location called Hunan Square, owned by a woman who repeatedly charged my credit card without authorization. Despite claiming not to work for the company, Sam kept trying to cover his tracks even after the booking was made. Now I am left dealing with hours of disputes and financial issues, unable to cancel my credit card due to my upcoming trip. This situation has caused me endless stress and headaches, leaving me unsure of what steps to take next. Currently distressed in Florida.

I wanted to give a shoutout to Jet2 for their exceptional Customer Care. I flew to Malta on October 31 from Belfast with only 7 passengers on board. Many other airlines might have canceled the flight, but you honored the bookings. Thank you for your outstanding service, comfort, and care for your customers. I highly recommend Jet2!