Jet2.com Customer Service Issues

I need to urgently address a severe bed bug issue at the King Evelthon Hotel in Paphos, Cyprus. Upon returning to the UK, my husband and I discovered we were covered in raw, itchy bites which were confirmed as bed bug bites by our doctor. We are in our 70s and this experience is truly distressing. I am seeking assistance to have the room thoroughly fumigated to prevent others from enduring this ordeal. I kindly request a phone call to discuss this matter promptly. Please contact me at either [redacted]6 or [redacted]9. Thank you. - Joy F.

I flew from Los Angeles to London on flight BA0281 on Monday, and I would like to give a big shoutout to the flight attendant named Olivia. She was incredibly kind and attentive throughout the entire flight. Her exceptional customer service made the long journey more enjoyable. It's always nice to receive such great service, so I just wanted to express my gratitude. Thanks, Olivia!

I am extremely disappointed with the holiday we booked for ourselves, our nephews, and my partner of 7 years. We were promised a wonderful stay, but unfortunately, that has not been the case. We tried to contact Jet2's 24-hour emergency number for accommodation but were instructed to wait until the morning. I have been verbally harassed with sexual comments by a male bartender who assumed I am gay. Additionally, they refused to provide water to a child with swollen gums unless we paid for it. I am deeply unhappy and disgusted by the way I have been treated and spoken to by an employee, especially in front of children. If accommodation is not available, we would like to be put on the next flight home. In all my travels (four times abroad), I have never felt so uncomfortable. I would like to escalate this issue further and never visit this place again. "Insulted" does not even begin to cover it. I am eager to discuss this matter in person. Thank you. Sincerely, Aaron and family.

I want to express my gratitude to Jet2 as a company and commend some staff members for their exceptional support during a difficult time. Recently, my wife fell seriously ill, leaving me to care for our 3-year-old daughter while she was in intensive care for 5 days. I must highlight the outstanding care provided by Amber Greaves - she went above and beyond her responsibilities and truly impressed me. I also want to mention Gareth, a gentleman whose surname I can't recall, for also being a credit to your company. Thank you from myself, my wife, and our daughter. Gratefully, XX.

Hello, I recently returned from a holiday that I booked with you back in October. During the trip, I also arranged for a car hire through your company. However, we have not yet received the deposit back from the car hire company. When we returned the car, we did not receive any paperwork and were told that the deposit refund would take around six weeks to process. We have checked the credit card account used for payment, and there is no reimbursement from the car hire company. Can you please assist in looking into this matter? Thank you, Alfie

Dear Support Team, I am in urgent need of your assistance. We had previously booked flights for a holiday to Portugal on October 6th for 3 weeks, but unfortunately had to cancel due to my husband's illness. Despite providing detailed cancellation forms from you, our insurance company is requesting a receipt as proof of payment. Regrettably, I inadvertently deleted the email containing the receipt due to clearing out my inbox. The receipt was for £[redacted].20 paid on January 13, [redacted], with reference number 2YXXC9 for Hilda and Peter McAllister. Could you please provide me with a copy of the original receipt so I can submit it to our insurance company for processing? Your prompt assistance would be greatly appreciated. Thank you, H McAllister

I have a concern about my recent flight booking. I reserved a flight from Alicante to Birmingham with booking reference 23 QGLD. Additionally, I purchased hold baggage for the return journey from Birmingham to Alicante during the booking process. Regrettably, there was an error in my booking, resulting in not having paid for the baggage as intended. Upon arrival at Birmingham airport, I was required to pay an extra £45 for the baggage. The airport staff suggested reaching out to you to inquire about a potential refund for the unused baggage on my outward journey. I acknowledge the mistake was mine in booking the baggage incorrectly online. My contact information is [redacted] and phone number [redacted][redacted]. Thank you for your attention to this matter. Best regards, Carl McFerran.

I have booked a flight from Malaga to Glasgow on Sunday, December 22nd, departing at 12:20 hrs. After entering all my debit card details and attempting to pay, the transaction seems to be stuck on the screen showing 'sit comfortably with our allocated seats' with the other information faded in the background. I tried calling customer service, but they are closed. I urgently need to know if the booking was successful so I can proceed with my plans. Please contact me at [redacted] or 0[redacted] [redacted]. Thank you, Carol C.

I had a disappointing trip from Alicante to Benidorm with rain leaking into the bus. Despite the option to switch buses, we stayed to reach the resort. I spoke to our representative at Sol Pelicanos, and Hayley was understanding and apologetic, offering free tickets to Benidorm Palace. Jet2holidays made a great gesture, and I am grateful. Another holiday in April is definitely on the cards. Thank you for a memorable experience once again, and a special thank you to Hayley.

Hello, I recently visited a travel agency to book a holiday for myself and two other couples. While three of us have paid in full, the remaining guest has only paid the deposit. My husband requested a ground floor room due to his health, and although we have paid for our bookings, the travel agent mentioned we cannot have this arrangement as we are considered a block booking. I did not request a block booking initially, as I only paid the deposits for everyone. My husband is quite upset about this situation.

During my stay at Laguna Park 2 from November 15th to the 21st, I unfortunately had an accident. I slipped and fell down the crumbling steps outside my apartment room E15, landing on my hip and breaking my phone screen in the process. Upon checking out on the 22nd, I reported the incident to the Jet2 representatives Tim and Kim. Tim documented the details and took photos on his tablet, informing the reception as well. He assured me that Jet2 would be in touch, but I have not received any communication yet. I also visited my GP regarding the bruising that developed on my hip over the following week.

Hello, I purchased flight tickets from Prague to Glasgow for December 27th and from Glasgow to Prague for January 3rd; however, I haven't received my reservation number yet. My name is Denis Emiliano Arochi Vergara, and I made the payment using a Visa credit card ending in [redacted] on August 25, [redacted], for the amount of [redacted] CZK. You can reach me at [redacted] I would appreciate it if you could assist me in obtaining my reservation number for check-in and my boarding passes. Thank you. Sincerely, Denis

My partner and I recently stayed at the Suite Hotel Atlantis Fuerteventura from December 4th to December 11th. On our departure day, we experienced a significant issue with our scheduled transfer. Despite waiting from 11:15 to 12:00 for a transfer that was supposed to pick us up between 11:35 and 11:55, we were informed that it had already come and gone. Following instructions from a Jet2 representative, we took a taxi to the airport but unfortunately forgot to obtain a receipt due to the stress of potentially missing our flight. This incident greatly affected our overall holiday experience, and we would appreciate a refund of 48.00 euros for the taxi fare. Sincerely, Paul S.

During our holiday at the H19 Rubicon in Lanzarote, privileged accommodation, from the 19th to the 29th of December, we experienced some issues. We were moved from room [redacted] due to a noise problem near the children's area and relocated to room [redacted]. Unfortunately, the new room was not well-maintained as we found previous guests' hair and dust left uncleared for two days. Despite this, we didn't want to cause any trouble by complaining again. We are sharing this feedback as loyal customers of Jet2 because we believe this situation does not meet the standards expected from a 5-star property. However, we want to highlight that the staff and food quality at the hotel have been excellent.

I rented a car through Jet2 on December 20, [redacted], and picked it up from Firefly at Almeria Airport. The car was in good condition, and I returned it on December 27, [redacted]. Unfortunately, I left my disability blue badge in the driver's door compartment. I've tried reaching out to Firefly and submitted a lost property form online, but I haven't received any response. The phone number I tried is no longer in service. Can someone help me retrieve the blue badge? I am willing to cover any associated costs. Thank you, W.J. McDougall.

Hello Jet 2, I recently returned from vacation in Gran Canaria over the new year with your company. However, there is a recurring issue that I want to address. During my two trips with you, the automated message at the end of the flight promises passengers a £60 voucher for their next holiday. Unfortunately, this voucher has never been given to me. As a 74-year-old pensioner, this discount would be beneficial, and it's disappointing not to receive it as promised. I hope Jet 2 can either fulfill the offer or refrain from making it in the future to avoid disappointment among loyal customers. Sincerely, Brian

Hello. My name is Charmaine D. I recently tried to reserve a vacation at Paradise Lago Taurito in Gran Canaria on July 13, [redacted], flying from Manchester Airport. I tried to book two family rooms for a total of six people, which amounted to £[redacted] with a £[redacted] deposit. However, when I tried to confirm the booking, it showed an error with my details. Even though everything was marked as correct, I couldn't proceed. Upon reviewing my online banking, I saw a pending transaction to Jet2 for £[redacted], but I did not receive a booking confirmation email with a reference number. I am unsure if this issue is related to the holiday or my bank. Can someone please reach out to me as soon as possible? The rest of my family's bookings went smoothly. You can contact me anytime at [redacted]7. Thank you.

I had a booking on the Alicante to London Stansted flight for Monday, January 20th at 14:05. Due to Alicante airport's closure, the flight was redirected to Murcia airport. I did not receive any notification about this change from Jet2, even though they had both my phone number and email on file. When I found out about Alicante's closure at 11 am on Monday, I tried to reach Murcia by bus, but it was not feasible to make the flight in time. The journey to Murcia bus station took over an hour, and the transfer from Murcia airport added another hour and a half. After reaching out to kiwi.com and Jet2 for help, neither could provide a satisfactory solution. Jet2 did not follow through on their promise to contact me, which is extremely disappointing and reflects poorly on their customer service. I plan to escalate this matter further to address the subpar service I experienced.

My partner and I are traveling to Tenerife on 27/03/20. My partner, who is a type 2 diabetic and requires daily injections, will need to bring insulin, which is in liquid form. I noticed that needles are listed as a prohibited item in the airline's terms and conditions, which concerns me. Could you please provide guidance on the procedures we should follow to ensure the safe transportation of needles and insulin? Your prompt response would be greatly appreciated. Thank you, Craig L.

Hello, I wanted to share my experience. I mistakenly booked a flight to Las Palmas instead of La Palma. When I saw the destination as Grand Canaria on the confirmation, I tried to cancel within minutes. Unfortunately, the website stated that the airline is non-refundable. I find this unfair as I acted quickly to rectify the error. I then tried to contact customer service, but the helpline was closed. My booking reference is 257ENG. I would appreciate confirmation of the refund. Thank you.