Unresolved, unauthorized account name change, missing $*** public assistance credit and...

GetHuman1009371's customer service issue with Jersey Central Power & Light (JCP&L) from August 2018

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The issue in GetHuman1009371's own words
Unresolved, unauthorized account name change, missing $*** public assistance credit and not able to access my account through the app again. I was getting the run around on the phone, and even though I escalated call to Resolution Specialist Kim, I felt uncomfortable for they allegedly claim they can anyone into my address just from a phone call without verification of any kind such as a deed or a lease which sounds like nonsense to me similar to slamming. I filed an online complaint with BPU I believe last Friday as JCP&L had a non conducive attitude, and other than an electronic confirmation that they have received my complaint, I have no useful response from them also. I had nothing to do with this problem happening. I need this resolved quickly please and my account made more secure so this never happens again.

GetHuman1009371 did not yet indicate what Jersey Central Power & Light (JCP&L) should do to make this right.

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Jersey Central Power & Light (JCP&L)

Customer service issue
Reported by GetHuman1009371
Aug 18th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 183 others
0 customers following this
Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number

Timeline

GetHuman1009371 started working on this issue
Aug 18th, 2018 9:52pm
GetHuman1009371 indicated the issue is not fixed yet.
Aug 18th, 2018 11:09pm
GetHuman1009371 confirmed the issue is fixed. Hooray!
Aug 18th, 2018 11:38pm

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