Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-manalom may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman-manalom's own words
I bought a ticket on Friday night, March **. I found out on Saturday morning that the passport name and on the ticket name there's missing. My daughter First Name is Gwynneth Erica in the passport and I just put Gwynneth. I tried to call the agency over the weekend no answer and response they closed. I called on Monday morning yesterday. they say they cannot change but they will put remarks. They said call the Airline possible can help and might can consider the remarks or adjust it. Please help me about this. I cannot cancel the ticket because then I will pay the charges $***, I cannot afford it. please help me about it. My Booking reference code SQZ*JG. Please help me!
GetHuman-manalom did not yet indicate what Japan Airlines should do to make this right.
I have an issue with Japan Airlines too
How GetHuman-manalom fixed the problem
We are waiting for GetHuman-manalom to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.