Took a flight to japan for my birthday with my wife who’s birthday was on the ** we wer...
GetHuman2039745's customer service issue with Japan Airlines from January 2019
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The issue in GetHuman2039745's own words
Took a flight to japan for my birthday with my wife who’s birthday was on the ** we were so excited to go. I had my us passport card she had her passport. Customs denied us after a ** hour flight and we had to wait in customs for * hours thenanother two for another * hour flight. Your attendant should not say it would be ok if it isn’t . Very sad . I still wanna go and was wondering if you guys can work with us on getting back there today or tomorrw
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