Took a flight to japan for my birthday with my wife who’s birthday was on the ** we wer...

GetHuman2039745's customer service issue with Japan Airlines from January 2019

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The issue in GetHuman2039745's own words
Took a flight to japan for my birthday with my wife who’s birthday was on the ** we were so excited to go. I had my us passport card she had her passport. Customs denied us after a ** hour flight and we had to wait in customs for * hours thenanother two for another * hour flight. Your attendant should not say it would be ok if it isn’t . Very sad . I still wanna go and was wondering if you guys can work with us on getting back there today or tomorrw
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Japan Airlines

Customer service issue
Reported by GetHuman2039745
Jan 25th, 2019 - 3 mons ago
I have an issue with Japan Airlines too
Not resolved
Seen by 2 customers so far
Similar issue to 285 others
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Timeline
GetHuman2039745 started working on this issue
Jan 25th 8:23pm