Flew from Sydney to New York business class. Flight redirected from JFK to IAD. No one...

GetHuman694141's customer service issue with Japan Airlines from May 2018

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Help with my Japan Airlines issue
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Waiting to see what went wrong with our suggestion for how to get Japan Airlines help.
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Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman694141's own words
Flew from Sydney to New York business class. Flight redirected from JFK to IAD. No one was there with any information. I have now traveled to New York from Washington by train. My bag is still missing and I have no clear information about when I will get it. It is now three days since I was dropped off in Washington with no information. This is completely unacceptable. I have rung many times with no result. I want me bag delivered to my hotel immediately.
GetHuman694141 did not yet indicate what Japan Airlines should do to make this right.
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Japan Airlines

Customer service issue
Reported by GetHuman694141
May 17th, 2018 - 10 mons ago
I have an issue with Japan Airlines too
Not resolved
Seen by 8 customers so far
Similar issue to 389 others
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Timeline
GetHuman694141 started working on this issue
May 17th, 2018 6:18pm
GetHuman694141 shared this issue with friends on Facebook
May 17th, 2018 6:19pm