Hello! My runescape account was hacked for a couple of days, when I can back I was in a...

GetHuman5030961's customer service issue with Jagex Ltd. from July 2020

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The issue in GetHuman5030961's own words
Hello! My runescape account was hacked for a couple of days, when I can back I was in a completely different place on the map and had some things missing. I contacted runescape support several times during the two days to let them know. I then changed my password and it eventually let me login. Then, the next day I was banned for “macroing”. I just made this account about * days ago and do not even know what “macroing” is. I looked it up and it’s some kind of botting but I have never even used*payed*visited a botting website. The hacker was obviously using some botting thing and used it while on my account. Please give let me have my account back considering I have been banned for something that somebody else committed while hijacking my account. Thank you very much

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Jagex Ltd.

Customer service issue
Reported by GetHuman5030961
Jul 5th, 2020 - 2 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 418 others
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GetHuman5030961 started working on this issue
Jul 5th, 2020 1:03pm