Hello! My runescape account was hacked for a couple of days, when I can back I was in a...

GetHuman5030961's customer service issue with Jagex Ltd. from July 2020

Help with my Jagex Ltd. issue
First: share to improve GetHuman5030961's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5030961 may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman5030961's own words
Hello! My runescape account was hacked for a couple of days, when I can back I was in a completely different place on the map and had some things missing. I contacted runescape support several times during the two days to let them know. I then changed my password and it eventually let me login. Then, the next day I was banned for “macroing”. I just made this account about * days ago and do not even know what “macroing” is. I looked it up and it’s some kind of botting but I have never even used*payed*visited a botting website. The hacker was obviously using some botting thing and used it while on my account. Please give let me have my account back considering I have been banned for something that somebody else committed while hijacking my account. Thank you very much

GetHuman5030961 did not yet indicate what Jagex Ltd. should do to make this right.

How GetHuman5030961 fixed the problem

We are waiting for GetHuman5030961 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Jagex Ltd.'s attention and get better help faster. Tap below to get started.
Having Jagex Ltd. issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Jagex Ltd.

Customer service issue
Reported by GetHuman5030961
Jul 5th, 2020 - 2 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 418 others
0 customers following this

Timeline

GetHuman5030961 started working on this issue
Jul 5th, 2020 1:03pm