I have been falsely banned for macroing major. I don't even know how to bot let alone m...

GetHuman1823886's customer service issue with Jagex Ltd. from December 2018

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The issue in GetHuman1823886's own words
I have been falsely banned for macroing major. I don't even know how to bot let alone macroing. ive worked my butt off to get this account to its current status and ive always had nothing but a good experience with jagex but this is not OK. my account was actively hacked last night but I reset my passcode and got back in. Then I played the game for the rest of the night in the motherlode mine. I woke up this morning and now im banned after working for hours and hours and hours on my account. ive gotten no explanation or reason for this and I would very well like one and I would like my account to be unbanned. the account is callmesinker and if actually investigate it u can see that im not a bot im a dedicated player

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Jagex Ltd.

Customer service issue
Reported by GetHuman1823886
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 35 customers so far
Similar issue to 190 others
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GetHuman1823886 started working on this issue
Dec 24th, 2018 6:07pm
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Dec 24th, 2018 6:08pm