I have been falsely banned for macroing major. I don't even know how to bot let alone m...

GetHuman1823886's customer service issue with Jagex Ltd. from December 2018

35 views | 190 similar | 0 following
Help with my Jagex Ltd. issue
GetHuman1823886's next move: try the Jagex Ltd. help center.
Jagex Ltd. doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1823886 will want to follow the link below to head to their help center. We will check on GetHuman1823886 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1823886 may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman1823886's own words
I have been falsely banned for macroing major. I don't even know how to bot let alone macroing. ive worked my butt off to get this account to its current status and ive always had nothing but a good experience with jagex but this is not OK. my account was actively hacked last night but I reset my passcode and got back in. Then I played the game for the rest of the night in the motherlode mine. I woke up this morning and now im banned after working for hours and hours and hours on my account. ive gotten no explanation or reason for this and I would very well like one and I would like my account to be unbanned. the account is callmesinker and if actually investigate it u can see that im not a bot im a dedicated player

GetHuman1823886 did not yet indicate what Jagex Ltd. should do to make this right.

How GetHuman1823886 fixed the problem

We are waiting for GetHuman1823886 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Jagex Ltd.'s attention and get better help faster. Tap below to get started.
Having Jagex Ltd. issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1823886 fixes it.
This email address isn't valid

Jagex Ltd.

Customer service issue
Reported by GetHuman1823886
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 35 customers so far
Similar issue to 190 others
0 customers following this

Timeline

GetHuman1823886 started working on this issue
Dec 24th, 2018 6:07pm
GetHuman1823886 shared this issue with friends on Facebook
Dec 24th, 2018 6:08pm