I purchased bonds on new runescape instead of old runescape. I've sent two messages and...

GetHuman-brivnorr's customer service issue with Jagex Ltd. from July 2018

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The issue in GetHuman-brivnorr's own words
I purchased bonds on new runescape instead of old runescape. I've sent two messages and waited for some time for a response but am not getting any. They say it's supposed to take up to ** minutes, but it has been way longer. Am I just being impatient and do I need to just wait a little longer? My bank was charged.
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Jagex Ltd.

Customer service issue
Reported by GetHuman-brivnorr
Jul 30th, 2018 - a yr ago
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GetHuman-brivnorr started working on this issue
Jul 30th, 2018 1:10am