I am having a problem with jpay e-mail it been three days that i have been sending e-ma...

GetHuman-catrodri's customer service issue with JPay from July 2020

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The issue in GetHuman-catrodri's own words
I am having a problem with jpay e-mail it been three days that i have been sending e-mails to my son but he dosent respond*i called the prison that he is in and i was told that he is in population he is not in the box. i spend too much money on this app to *get such poor service i tried to call the *** number and no one picks up the phone i have also sent an e-mail and i don't get a response i don' t think this is right to if the server is down an alert should be promped when people call and it should explain the the server is down, so that people like me don't have to go in circles, please tell what going on i need to communicate with my son this is totally irresponsible of jpay not to provide extra staff when they are down**none o

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JPay

Customer service issue
Reported by GetHuman-catrodri
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1551 others
0 customers following this

Timeline

GetHuman-catrodri started working on this issue
Jul 14th 2:52am