I buy my favorite shirts for the winter from you. I have them in every single color. Un...
GetHuman-mpilieci's complaint issue with JCrew.com from May 2019
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The issue in GetHuman-mpilieci's own words
I buy my favorite shirts for the winter from you. I have them in every single color. Unfortunately I was putting one on today and I punched a hole through the elbow of the shirt as I was putting it on. Seemed weird as I’ve only had this shirt for a year. Other similar shirts of the same style I have had for over three years and nothing like this has ever happened. Seems like it was something faulty with the material. I always get this piece dry cleaned and care for it very well. Can you please help me out by replacing this shirt as it was through no fault of my own. I can send you any pictures you may need.
GetHuman-mpilieci did not yet indicate what JCrew.com should do to make this right.
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How GetHuman-mpilieci fixed the problem
I called JCrew and told them my issue. Since it was recently purchased they are letting me return it.
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