I buy my favorite shirts for the winter from you. I have them in every single color. Un...

GetHuman-mpilieci's complaint issue with JCrew.com from May 2019

Help with my JCrew.com issue
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The issue in GetHuman-mpilieci's own words
I buy my favorite shirts for the winter from you. I have them in every single color. Unfortunately I was putting one on today and I punched a hole through the elbow of the shirt as I was putting it on. Seemed weird as I’ve only had this shirt for a year. Other similar shirts of the same style I have had for over three years and nothing like this has ever happened. Seems like it was something faulty with the material. I always get this piece dry cleaned and care for it very well. Can you please help me out by replacing this shirt as it was through no fault of my own. I can send you any pictures you may need.
GetHuman-mpilieci did not yet indicate what JCrew.com should do to make this right.
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How GetHuman-mpilieci fixed the problem
I called JCrew and told them my issue. Since it was recently purchased they are letting me return it.
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JCrew.com

complaint issue
Reported by GetHuman-mpilieci
May 9th, 2019 - a mon ago
I have an issue with JCrew.com too
Fixed
GetHuman-mpilieci shared how to fix
Seen by 4 customers so far
Similar issue to 970 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-mpilieci started working on this issue
May 9th 8:48pm
GetHuman-mpilieci confirmed the issue is fixed. Hooray!
May 10th 1:49am