You obviously don’t know your clientele too well. You decided to close the Chester NJ s...

GetHuman-ecsuper's customer service issue with JCrew.com from January 2019

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The issue in GetHuman-ecsuper's own words
You obviously don’t know your clientele too well. You decided to close the Chester NJ store leaving us with mall stores where we will not shop. The Chester store sales people were always ready to help giving personalized service. You have made a big mistake. I travel to Chicago.p, Ohio and Philly. The small store fronts are everywhere because people don’t want to shop in malls anymore. Your decision was made without any input from your customers. Dr. Effie Christie
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JCrew.com

Customer service issue
Reported by GetHuman-ecsuper
Jan 15th, 2019 - 9 mons ago
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GetHuman-ecsuper started working on this issue
Jan 15th 5:16am