Tracked package it says delivered, it WAS NOT.. I rec'd the crock pot but not the comfo...

GetHuman-windscul's Missing order issue with JC Penney from December 2019

Help with my JC Penney issue
First: share to improve GetHuman-windscul's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-windscul may need:
Order number, Billing address, Email address on the account, and Name on the order
The issue in GetHuman-windscul's own words
Tracked package it says delivered, it WAS NOT.. I rec'd the crock pot but not the comforter. I tracked it again and it says the quilt was delivered @ *:**pm at front door. NO IT WAS NOT, i have a locked front gate and you cannot enter my porch. I also have a security camera there is not activity shown, only the first delivery @ ***pm where I met the driver at my FRONT GATE. Even the driver said it was scanned but not on the truck he didn't know what happend to the second package "the quilt"

GetHuman-windscul did not yet indicate what JC Penney should do to make this right.

How GetHuman-windscul fixed the problem

We are waiting for GetHuman-windscul to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get JC Penney's attention and get better help faster. Tap below to get started.
Having JC Penney issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

JC Penney

Missing order issue
Reported by GetHuman-windscul
Dec 13th, 2019 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 803 others
0 customers following this


GetHuman-windscul started working on this issue
Dec 13th, 2019 5:36pm