MY ORDER FROM APRIL ** NEVER GOT DELIVERED. i SPOKE WITH CUSTOMER SERVICE yESTERDAY. TH...

GetHuman-merqueen's Missing order issue with JC Penney from May 2019

Help with my JC Penney issue
First: share to improve GetHuman-merqueen's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-merqueen may need:
Order number, Billing address, Email address on the account, and Name on the order
The issue in GetHuman-merqueen's own words
MY ORDER FROM APRIL ** NEVER GOT DELIVERED. i SPOKE WITH CUSTOMER SERVICE yESTERDAY. THEY SUPOSEDLY STRAIGHTNED OUT THE ERROR. STILL NOT HAPPY. DID NOT RECEIVE AN ITEM THAT WAS RETURNED BY JCPENNY. WITH OUT MY NOTICE OR PERMISSION, THE REP TOLD ME TO PURCHASE IT AGAIN. wHEN I GO TO THE ITEM, IT IS NOW ON CLEARENCE WITH A MUCH HIGHER PRICE THAN I PAID. I WANT THE ITEM SHIPPED AND i BELIEVE AS A COURTESY IT SHOULD BE FREE AND SHIPPED FOR FREE. THE WHOLE OREDER WAS MEANT FOR US TO USE WHILE ON VACATION. YOU HAVE A RESPONCIBILITY TO YOUR CUSTOMERS. i WILL CONTACT THE ATTN GENERAL IF THIS IS NOT RECTIFIED IMMEDIEATLY. YOU HAVE MADE IT VERY INCONVIENT FOR ME TO HAVE TO GO OUT AND SHOP FOR MY ITEMS BECAUSE YOU COULDNT SHIP THEM ON TIME. i DO NOT WANT TO HEAR THAT THERE WAS AN ISSUE WITH MY ADDRESS. i HAVE ORDER LOTS OF ITEMS FROM jc PENNY AND THEY HAVE COME TO THIS ADDRESS WITH NO ISSUES. EXCEPT THE BOX LOOKED LIKE IT HAD BE VIOLATED. i NEED MY ENTIRE ODER PLUS I NEED Tracking Info:*Z*F************** Night Life *-pc. Pajama Set Toddler Boys*Status: Returned*size range: regular*color: Green*size: *t*Qty:**NEEDS TO BE SENT IMMEDIEATLY AT the $**.** Clarence price that I PAID FOR IT. IF NOT FREE OF CHARGE FOR THE INCONVIENCE. i ALSO REQUEST SINCE THIS WAS YOUR MISTAKE, i WILL NOT BE PAYING SHIPPING ON THE pajama set BECAUSE IT WAS SUPPOSED TO BE HERE RIGHT AFTER APRIL, **TH, YOU FORCE US INTO SPENDING A CERTAIN AMOUNT SO WE ARE ENTITLED TO FREE SHIPPING, AND THEN THE FREE SHIPPING BECOMES A GREAT BIG MESS. I NEED MY ORDER NOW. AND I NEED THE PAJAMA SET MENTIONED, TO BE SENT IMMEDIATELY FREE OF CHARGE OR I WILL BE CONTACTING HIGHER UP AND THE ATTNY GENERAL. i WILL NEVER SHOP JC AGAIN IF THIS IS HOW DIFFICULT ITS GOING TO BE GETTIJNG MY ITEMS. I ORDER FROM * OTHER ONLINE STORES AND NEVER EVER HAVE THIS ISSUE. AND LIKE I SAID, I HAD NO PROBLEMS WITH GETTING ITEMS SENT HERE BEFORE. INCREDIBLE. FURTHER, HOW DARE YOU PUT ITEMS BACK WITHOUT MY PERMISSION AND THEN SUGGEST I JUST PURCHASE THEM AGAIN. YOUR CUSTOMER SERVICE SHOULD HAVE RE ADDED THEM TO MY ORDER AND GAVE ME MY ORIGINAL PRICE WHILE THEY HAD ME ON THE PHONE. YOUR NOT THE JC PENNY I GREW UP WITH. FURTHER, I ASKED FOR LIVE CHAT. WHERE IS THE LIVE CHAT TODAY??HMMM

GetHuman-merqueen did not yet indicate what JC Penney should do to make this right.

How GetHuman-merqueen fixed the problem

We are waiting for GetHuman-merqueen to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get JC Penney's attention and get better help faster. Tap below to get started.
Having JC Penney issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

JC Penney

Missing order issue
Reported by GetHuman-merqueen
May 19th, 2019 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 3675 others
0 customers following this

Timeline

GetHuman-merqueen started working on this issue
May 19th, 2019 4:16pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers