A payment of the full amount owed on JCPenney Credit Card is scheduled to be sent from...

GetHuman1455813's customer service issue with JC Penney from November 2018

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The issue in GetHuman1455813's own words
A payment of the full amount owed on JCPenney Credit Card is scheduled to be sent from my *bank tomorrow. When I received the e-mail on late payment, I was surprised to learn I had missed*a payment of less than $* (total amount owed for last month). *I have now received * e-mail notices of reminding me that a payment of my bill of approximately*$*** is due November *. I have had a excellent relationship in the past with JCPenney that *includes paying my bills. If your company is that upset over less than a $* payment for last month, I *can refrain from using JCPenney’s credit card and business in the future.**Thelma Jones**On Oct **, ****, at *:** AM, Synchrony Bank for your JCPenney Credit Card ******@***.com* wrote:**** **E-mail Security Zone: Thelma Jones*For your account ending: ******Dear Thelma Jones,**The payment on your JCPenney Credit Card account is due on **********. To access your account or to make an online payment log in now.**We look forward to helping you better service your account with our online features.**Protect your identity, never respond to this or any email with personal information such as your account number or password.***Sincerely,**JCPenney Credit Card Services**Manage your Account** *Go Paperless**Note: This email was sent to you by Synchrony Bank, the issuer of your JCPenney Credit Card Account. You may receive account servicing emails even if you have requested not to receive marketing offers by email for your JCPenney Credit Card Account. Synchrony Bank is located at *** Election Road, Suite ***, Draper, Utah, *****, USA.**This is an unmonitored email box. Please do not reply to this email.**Head off identity theft before it happens. For more information about identity theft, please visit the Federal Trade Commission's (FTC) consumer website at www.ftc.gov*idtheft*.

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JC Penney

Customer service issue
Reported by GetHuman1455813
Nov 3rd, 2018 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 1424 others
0 customers following this

Timeline

GetHuman1455813 started working on this issue
Nov 3rd, 2018 1:59am

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