I received * emails about the mystery sale. One said it was coming and the other said h...

GetHuman-hapster's customer service issue with JC Penney from October 2018

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The issue in GetHuman-hapster's own words
I received * emails about the mystery sale. One said it was coming and the other said here it is. The last email clearly noted that it was in-store and on- line. It read “to order on-line, refer to your email for your on-line code and exclusive serial number. I couldn’t find this information so I contacted customer service, who couldn’t help me. I asked if I could speak with a manager in hopes that they could give me a code since I’m paralyzed thus physically going to the store is extremely hard. The manager, Tammy in the Kansas Call Center said this was an in-store deal only and without the codes she couldn’t help. I explained that I had the email clearly stating it could be used on-line and she said she couldn’t help me (not very nicely at all). I called back again hoping I could get someone more compassionate and knowledgeable but unfortunately two additional representatives were unable to assist. I would certainly hope that when JCPenney is having deals such as Mystery Sales that they are making exceptions for those less fortunate who can only shop on-line but after speaking with four different representatives it looks as though they are discriminating against people who physically unable to go to into their stores. I’m a very sad customer and stock holder hearing this is how you are doing business!
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JC Penney

Customer service issue
Reported by GetHuman-hapster
Oct 19th, 2018 - 3 mons ago
I have an issue with JC Penney too
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Seen by 3 customers so far
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GetHuman-hapster started working on this issue
Oct 19th, 2018 3:36pm