Hi , my name is Brian Taylor and I am a loyal jcrew and jcrew factory customer. I went...

GetHuman-btny's customer service issue with J. Crew from November 2018

81 similar
0 following
Help with my J. Crew issue
Next: our robot will wait on hold for GetHuman-btny to get a J. Crew rep on the line!
Always use the GetHuman Phone tocall J. Crew. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-btny's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-btny may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-btny's own words
Hi , my name is Brian Taylor and I am a loyal jcrew and jcrew factory customer. I went to your cherry hill location on Friday to buy Christmas presents for my partner. The pants I went to purchase weren’t available at this store. I had purchased *** slim stretch chinos at King Of Prussia and wanted to buy additional colors. Everything was **% off so I went home to order online and found your website to be down. I went to make the order today and found that the pant was not included in the sale, even though the store had everything ** off and your taglines online say ** off your entire purchase. I find this to be very misleading and disappointing to a customer. If you are going to advertise ** off entire purchase and have exclusions then the it should read in that manner. I decided to order from banana republic and purchase their chinos. I shopped at banana republic on friday and they had ** off everything and did not exclude anything. It’s a shame that jcrew is letting shoppers walk away with misleading advertising. **Thanks Brian Taylor
GetHuman-btny did not yet indicate what J. Crew should do to make this right.
I have an issue with J. Crew too
How GetHuman-btny fixed the problem
We are waiting for GetHuman-btny to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get J. Crew's attention and get better help faster. Tap below to get started.
Having J. Crew issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would J. Crew email you?
This email address isn't valid
Follow this issue
See how GetHuman-btny fixes it.
This email address isn't valid

J. Crew

Customer service issue
Reported by GetHuman-btny
Nov 24th, 2018 - 3 mons ago
I have an issue with J. Crew too
Not resolved
Seen by 2 customers so far
Similar issue to 81 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-btny started working on this issue
Nov 24th, 2018 5:59pm