Hi , my name is Brian Taylor and I am a loyal jcrew and jcrew factory customer. I went...

GetHuman-btny's customer service issue with J. Crew from November 2018

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Hi , my name is Brian Taylor and I am a loyal jcrew and jcrew factory customer. I went to your cherry hill location on Friday to buy Christmas presents for my partner. The pants I went to purchase weren’t available at this store. I had purchased *** slim stretch chinos at King Of Prussia and wanted to buy additional colors. Everything was **% off so I went home to order online and found your website to be down. I went to make the order today and found that the pant was not included in the sale, even though the store had everything ** off and your taglines online say ** off your entire purchase. I find this to be very misleading and disappointing to a customer. If you are going to advertise ** off entire purchase and have exclusions then the it should read in that manner. I decided to order from banana republic and purchase their chinos. I shopped at banana republic on friday and they had ** off everything and did not exclude anything. It’s a shame that jcrew is letting shoppers walk away with misleading advertising. **Thanks Brian Taylor
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J. Crew

Customer service issue
Reported by GetHuman-btny
Nov 24th, 2018 - 3 mons ago
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GetHuman-btny started working on this issue
Nov 24th, 2018 5:59pm