I paid $**.** for TurboTax State Return LA Tax Year **** E-file. TurboTax said my state...

GetHuman1356583's customer service issue with Intuit from October 2018

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The issue in GetHuman1356583's own words
I paid $**.** for TurboTax State Return LA Tax Year **** E-file. TurboTax said my state return was rejected because my Federal return was rejected. The reason TurboTax gave for the rejection of my Federal return was a mismatched **** AGI verification. I carefully entered the AGI shown on my **** Federal income tax return into the first rejected E-file submission. I requested a second E-file submission, again CAREFULLY entering the **** AGI number, and again a rejection. As a result of the rejections, both Federal and State returns had to be filed by mail.**I respectfully ask that a $**.** refund of the E-file charge be issued to my credit card.
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Customer service issue
Reported by GetHuman1356583
Oct 16th, 2018 - 3 mons ago
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GetHuman1356583 started working on this issue
Oct 16th, 2018 7:35pm