my instagram got deactivated because im 'pretending to be someone else' i was confused...

GetHuman-zainalqu's Hacked or Disabled Accounts issue with Instagram from September 2020

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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-zainalqu will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-zainalqu can let us know if they help or not.
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Before contacting them, items GetHuman-zainalqu may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-zainalqu's own words
my instagram got deactivated because im 'pretending to be someone else' i was confused because its my personal account with pictures of myself. i then found out that it was a prank played by my classmates, around *** people from my school reported my account and said i was pretending to be someone else (im not). i sent instagram an email containing my passport, they replied in french asking for a picture of me holding the passport, unfortunately i dont speak french so u was kind of worried i missed something. i replied asking them to send me the email in english, they never responded...i suggest instagram reactivates my account or at least responds to my emails! i am not pretending to be someone else and im willing to send proof if theyd ask for it

GetHuman-zainalqu did not yet indicate what Instagram should do to make this right.

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Hacked or Disabled Accounts issue
Reported by GetHuman-zainalqu
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 34945 others
0 customers following this


GetHuman-zainalqu started working on this issue
Sep 26th, 2020 7:46am

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