My instagram account disappeared out of nowhere. I got a message telling me there was s...

GetHuman-ganderd's customer service issue with Instagram from September 2020

Help with my Instagram issue
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-ganderd's own words
My instagram account disappeared out of nowhere. I got a message telling me there was suspicious activity on the account which led to me having to confirm my identity using a capcha. When i wanted to complete the test i got an error message which led to me being logged out of my account. The account seems to be gone from the web and i have no way to actually login anymore. The in app support request system (for IOS) doesn’t seem to work since i the keyboard block everytime i want to click ‘request support’. With the keyboard blocking i mean that when i am about to fill the whole form in the keybord stays in the screen. Because of that i cannot click the button to send the request. The account seems to still be linked to my email but when entering the email itself no account seems to be connected to it. I really need some help!

GetHuman-ganderd did not yet indicate what Instagram should do to make this right.

How GetHuman-ganderd fixed the problem

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Customer service issue
Reported by GetHuman-ganderd
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 34971 others
0 customers following this


GetHuman-ganderd started working on this issue
Sep 25th, 2020 11:19am