Instagram Customer Service Issues

Archive 184

The following are issues that customers reported to GetHuman about Instagram customer service, archive #184. It includes a selection of 20 issue(s) reported September 18, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I encountered an issue while trying to access my Instagram account. A message kept popping up asking me to confirm my ownership and request help logging in to secure my account. Despite several password resets, I am still stuck in this loop. The same message appears whenever I attempt to log in from my tablet or computer. Additionally, the password reset itself seems to be a long and complex code. I wish to reset it to a shorter password and regain access to my account.
Reported by GetHuman5278381 on Friday, September 18, 2020 9:07 PM
Hello, I'm in urgent need of assistance with my Instagram account. Earlier, upon logging in, I received a message stating my account had been deactivated. Unfortunately, I experienced a series of security breaches recently, including being hacked on Facebook and my personal email. Today, my IP address and Instagram account were compromised as well, as they all shared the same password. This was devastating as I use Instagram for self-promotion and have invested years of effort into it. I suspect my account was associated with spam profiles created by the hacker, evident from the changed profile picture. Although my password remained the same, I found my account disabled. I've taken immediate steps to secure my devices. I am reaching out to seek help in reactivating my account. I possess evidence such as the message received, my original profile picture, and even a photo of my ID for verification. Your prompt assistance in this matter would be greatly appreciated.
Reported by GetHuman-yharriso on Friday, September 18, 2020 10:16 PM
Hello Instagram Help Desk, I am Fathima Riza, and I am encountering trouble logging into my Instagram account. The message prompts me to "get help logging in to verify the account ownership," even though I have not made any changes. Unfortunately, I have also lost access to my previous email and my phone number tied to the account. My Instagram handle is riza_nsr. Old email: [redacted] New email: [redacted] New phone: +91 [redacted] I seek your assistance in resolving this matter as I do not have access to my Facebook account. Despite reaching out before, my issue remains unresolved. I am willing to provide any necessary proof to regain access to my Instagram account. Kindly help me with this issue. Thank you.
Reported by GetHuman5280351 on Saturday, September 19, 2020 2:58 PM
When I logged onto Instagram, I noticed that there was no copyright information displayed when I posted on my account. Family and friends informed me that a hacker had uploaded a video on July 16 with my username. Despite my attempts to change my password, Instagram kept logging me out, and my account now only displays pictures and trailers from that same date, July 16. I want to clarify that I did not violate any terms or post anything that infringed upon community guidelines after the warning message on July 10. I have tried reaching out to Instagram multiple times but have not received a response. I have spent years building my page, and it is upsetting that my account has been disabled without a valid reason. I believe my account was hacked on July 18, as I did not make any posts that day. My account remains inactive, and I urge the Instagram team to investigate and recognize that I have not breached any rules since my last post on July 16. I appreciate any assistance in resolving this matter. Thank you.
Reported by GetHuman5281437 on Saturday, September 19, 2020 9:21 PM
Hi, I'm MJ using the account called tokyos_anxiety. I've had this account for some time but I recently noticed that I didn't include "04" in my email address. By mistake, I used a different email address unknowingly. When I attempted to verify my email in my account settings, I realized the error and the account got locked until the correct email confirms a code. As the wrong email is not mine, I can't access my account. I can authenticate my ownership with my password and birth details. I'm concerned about my data being shared with the unintended recipient. My correct email is "[redacted]", and the incorrect one used is "[redacted]" I appreciate your assistance and hope to resolve this to safeguard my information. Thank you and take care!
Reported by GetHuman5281730 on Sunday, September 20, 2020 12:17 AM
Yesterday, I discovered that my page @putabloom was disabled by Instagram for allegedly violating community guidelines. With 154k followers, I have dedicated over four years of hard work to this account, making it emotionally significant to me. While I understand Instagram's efforts to maintain a safe platform, I strongly disagree with this action. I have always followed the rules, ensuring my content was safe and positive. My page was more than just sharing; it was a sanctuary for me and my followers. Despite complying with their request for verification by providing a photo with a code, I'm disheartened by the lack of response for three days. I desperately want to regain access to my community as it means everything to me.
Reported by GetHuman5282274 on Sunday, September 20, 2020 7:14 AM
I am experiencing difficulty accessing my Instagram account. I recently switched phones and failed to transfer Google Authenticator, leaving me unable to receive the two-factor authentication code required to log in. Despite reaching out to Instagram support and providing a photo to verify my identity, I have not received a response. My appearance has changed since my last photo upload, making it challenging to prove ownership. As my profile is not regularly updated with current pictures, I am concerned about regaining access. My username is stefanmz8. Your assistance would be greatly appreciated.
Reported by GetHuman5283089 on Sunday, September 20, 2020 4:09 PM
Hello, I've encountered an issue with my account (hessa2aldosari) where I keep getting a "suspicious login attempt" message. This problem arose when I switched from using an iPad to an iPhone. Unfortunately, I mistakenly changed my email to an incorrect one ([redacted]) and only noticed the error now. I do not have access to that email address. Despite my efforts to revert to the original email ([redacted]), the link provided keeps expiring. I simply wish to revert the email back to the initial one so I can input the code for the suspicious login attempt verification. If necessary, I can provide further proof of ownership via email and share screenshots of correspondence related to this account. I appreciate your assistance in resolving this matter. Thank you.
Reported by GetHuman-hessaald on Monday, September 21, 2020 10:36 AM
I recently exchanged personal details with someone on Instagram, only to discover that this individual is someone I have actively avoided for years, causing me extreme discomfort. I am concerned about the information shared, such as my full name and current city. The username associated with this person is @sophia_blareworth. I kindly request that the conversation be deleted from both our messaging histories on Instagram to prevent further access to my personal information. I feel deceived by this person and would like to ensure they no longer have access to our conversation, as they repeated some of my details back to me.
Reported by GetHuman-lambrakl on Monday, September 21, 2020 3:41 PM
Hello, Instagram team. This is Dikshant, the owner of the Instagram Fanpage __internet_wala_dost__. I created this account to entertain followers, and everyone has been enjoying the content without any issues. Unfortunately, one user reported my page, leading to the removal of all my content. I consistently provided proper credit and disclaimers in the captions, and many actors even liked our videos. Despite this, my videos were taken down for alleged copyright violations. I have four videos remaining with the same credits and disclaimers, but the rest were removed without sufficient explanation. I urge Instagram to review this issue promptly. If not resolved within 24 hours, I may need to take legal action under consumer protection laws. Please rectify this situation promptly to avoid further escalation. Thank you.
Reported by GetHuman5288724 on Tuesday, September 22, 2020 11:37 AM
Hi, I'm Miranda and my Instagram account @mirandagould got deactivated when I tried to post a picture. The photo was not inappropriate, but I might have been flagged for community guideline violations. I've never had warnings before, so I'm not sure why it was deactivated. I use Instagram for business as a social media manager and it's crucial for my work. After providing my phone number to log in, I received a message saying my information will be reviewed. However, I can't request a review because it requires me to be logged in. I really need help accessing my account and reaching out to Instagram. Thanks.
Reported by GetHuman5289521 on Tuesday, September 22, 2020 3:47 PM
On September 22, [redacted], around 10:30-11:00 a.m., I received a message prompting me to confirm my phone number, leading to a notification stating that my account would be under review for approximately 24 hours. Subsequently, my friends were unable to locate my account, as it displayed a "user not found" message and lacked any of my photos or content. My username is Sydney.robertss, and I am willing to provide my password if necessary. This situation has left me unsure of what steps to take next, so any guidance on account recovery would be greatly appreciated. Kindly advise me promptly if you have any information that could assist in retrieving my account.
Reported by GetHuman5289792 on Tuesday, September 22, 2020 4:43 PM
My Instagram account was disabled by mistake after I tried to rectify a situation with someone pretending to be me. I asked my followers to report the fake account, but the next day, I found myself banned from my own account. Despite appealing the decision and following the steps to recover my account, Instagram rejected my appeal without explanation, leaving me unable to access my account. I created a new account, only to discover another imposter trying to scam my friends. After reaching out to them, I was banned again. Despite multiple appeals, I have not received any response from Instagram for months. I urgently need to regain access to my original account and ensure that the person impersonating me is banned to clear my name of any association with scams. I am at a loss as to how to contact Instagram for assistance.
Reported by GetHuman5291562 on Wednesday, September 23, 2020 4:07 AM
I am currently unable to access my account as it has been temporarily disabled due to the use of a third-party app. However, the email linked to my account is one that I no longer have access to. My business email listed in the contact details is correct. I urgently need assistance in recovering my account as it is crucial for my educational and business activities, and I have a schedule to adhere to. The random email associated with the account is unknown to me, but the contact email listed is [redacted] I also have a connected Facebook page. My account handle is @ljacademics, and losing access to it would be devastating as it is a platform where I share my thoughts and connect with like-minded individuals.
Reported by GetHuman-ljacadem on Wednesday, September 23, 2020 12:39 PM
A corporate Instagram account has been compromised. The initial contact came from an Instagram profile named "Instagran Copywrite" with suspicious activity. The message threatened account closure due to copyright violation and provided a link for feedback. Clicking the link led to a dead end, prompting a realization that the account was breached. Subsequent emails indicated unauthorized changes to the account. Attempts to report the issue via the Instagram app were hindered, with the keyboard malfunctioning and limited actions allowed. It appears the account has been deleted. The user seeks advice on what steps to take, particularly in the context of a corporate account.
Reported by GetHuman-ekarvou on Wednesday, September 23, 2020 1:32 PM
Hello, my Instagram account @droppahs with 111k followers has been disabled unfairly. Despite following all guidelines and filing many appeals, I have not received a response. The email linked to the account is [redacted] This account was dedicated to gaming and I ensured it complied with fair use laws. I provided the requested proof of ownership by sharing a code on a piece of paper with my full name and username, yet still no response. I originally faced a 30-day ban, but now my account remains disabled. I am feeling lost as I have not received any further communication or guidance from Instagram support.
Reported by GetHuman-shurekin on Wednesday, September 23, 2020 4:09 PM
I tried setting up an Instagram account, but I accidentally pressed the back button, causing an issue with my username and password. Now, it's stating they're not linked to an account, yet when I attempt to create a new account with my email, it claims it's already in use. Can someone assist in resolving this situation as I need the account for my new job? The situation is quite frustrating for me.
Reported by GetHuman5293970 on Wednesday, September 23, 2020 7:10 PM
Tonight, I encountered an issue accessing my Instagram account. Despite trying to verify my phone number and email, I faced errors stating no number was linked to any account. This is troubling as my account, with 20K TikTok followers and 6.3K Instagram followers, is essential for me. My username is now unsearchable as well. I have attempted all solutions, but none have been successful. Your prompt assistance in recovering my account, under the name chelseaterri_, is greatly appreciated. Please reach out to me at your earliest convenience. Thank you for your help.
Reported by GetHuman5294844 on Wednesday, September 23, 2020 11:47 PM
My Instagram account has been deactivated for the second time due to a fake account that keeps reporting me. The first time this happened, I couldn't send my ID to Instagram because of a technical issue on their end. After my account was reactivated, I changed my name and email but forgot to confirm them. Now that my account has been deactivated again, I'm unable to submit the required form as it asks me to confirm my identity, but I can't do so as no account is found.
Reported by GetHuman-acebe on Thursday, September 24, 2020 8:42 AM
Hello, I want to report an issue regarding the disability of my Instagram account. The problem started three weeks ago when my account kept logging me out repeatedly within that period, and on Monday, September 21st, it was locked, then disabled. I never breached any of Instagram's Community Guidelines and rely on the platform to stay connected with loved ones. Despite submitting the requested photo and code several times to prove my identity, I have yet to receive any feedback on the matter, leaving me frustrated. I am eager to have my disabled account reinstated and would appreciate prompt assistance in resolving this matter.
Reported by GetHuman-emcrocks on Thursday, September 24, 2020 1:14 PM

Help me with my Instagram issue

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