Instagram Customer Service Issues

Hello there! I'm Samantha Peretz. A couple of weeks ago, my Instagram account got disabled, and I'm struggling to regain access to it. Whenever I try to open the app, a disabled message pops up without clear instructions on how to recover my account. Despite searching for solutions for two weeks, I haven't found any helpful guidance. The app mentions that there will be steps to assist me in logging back in, but no actual tools or support are provided. Although my account is still active and accessible to others, I'm unable to access it myself. I believe my account was mistakenly disabled, and it's crucial for me to regain access as it holds valuable memories for me.

Subject: Help Needed to Recover Hacked Instagram Account To Whom It May Concern, I am writing to report that my Instagram account, tastelikeagoldfish, has been hacked and stolen. The account was connected to my email address: [redacted] My mobile contact number is +46 70 [redacted]. It seems that my email address was compromised, leading to the theft of my Instagram account. When attempting to change the password for tastelikeagoldfish, the notification indicates that a message has been sent to the email address: k*****5@m***.com, which we believe belongs to the individual who stole the account. The account had over 14,[redacted] followers and approximately [redacted] pictures. I, Tony Andersson from Stockholm, Sweden, am the rightful owner and urgently seek assistance in reclaiming access to my account. Please advise on the necessary steps to rectify this situation promptly. I eagerly await your response and am willing to provide any additional information needed to resolve this matter. Best regards, Tony Andersson

My username is @inesvalbento. I have 11.4K followers, and my account has been growing recently as I've been more dedicated to Instagram. Posting daily reels and photos has helped me engage with my followers. However, today when I tried to access the app, I received a message stating that my account was deactivated for not following the community guidelines. I am certain that there are no photos or videos on my profile that violate Instagram rules, as I make a conscious effort to adhere to all guidelines. I kindly request the prompt recovery of my account.

Hello, my name is Lorren Bridges. My Instagram account is @lorrenbridges_x. This morning, my account was temporarily locked. I'm unsure why this happened as I haven't violated any of Instagram's guidelines. I'm hoping it will unlock on its own soon, but I'm uncertain when that might be. I remember my username and password, but I can't access my email because I forgot the password for it. Please reply to me quickly because I've had this account for a long time, and I really don't want to lose it. Thank you.

Hello Instagram Team, I would like to report that my Instagram account with the username @Singga_004 has been hacked. I last accessed my account on September 7, [redacted], around 12:45 am (IST). Since then, I have been unable to sign in. I am unsure of who could have done this. I noticed the issue on September 7, [redacted], at around 9:00 am (IST), and I am worried about the security of my account. Kindly assist me in resolving this matter as soon as possible as I am feeling very disturbed and tense. Thank you.

I have an old Instagram account (@a.c.duet) that I wish to delete. Unfortunately, I am unable to access the account as I no longer have the password or access to the associated email. I can provide evidence that it belongs to me. I am reaching out to Instagram for assistance in deleting this account. I shared the account details with a friend, but they too are unable to access it as they don't have the email or password. Since we didn't link phone numbers to the account back then, I am unable to reset the password using a phone number.

Two days ago, I encountered difficulty logging into my account due to suspected unauthorized activities. I received a notification indicating that within 30 days, I needed to follow specific steps to verify ownership of the account. Unfortunately, the captcha function was non-responsive for several hours. Currently, I am facing an issue where Instagram requires me to input a 6-digit code sent to my phone number. Despite multiple attempts yesterday and today, I have not received the code. I even tried using my mom's and other phone numbers, but none of them received the code. I am eager to regain access to my account and would greatly appreciate your assistance in resolving this matter.

My username, nicolegerome, was compromised by hackers who gained access to my email and altered my phone number, email, password, and username. They contacted my followers, requesting money and redirecting communication to WhatsApp. I've documented this with screenshots. Instagram disabled my account due to reports of the hacking. The hackers created a backup account called ngerome linked to my Facebook while controlling nicolegerome. Despite filling out forms for help, Instagram requires confirmation that I cannot provide since my account is down and details changed. The verification code provided by Instagram is [redacted]. To verify my identity, I can be reached at [redacted] or [redacted] Preserving my sponsors and followers is crucial as I've dedicated much effort to building my profile. The hacker's last known username was kaysuprvv. Your assistance would be greatly appreciated.

I am experiencing difficulty accessing my Instagram account. Although I can change my password, I keep encountering a request for a 6-digit security code from an authentication app that I never set up. I do not have access to this code or my recovery codes. Despite multiple attempts to seek support through forms and emails, I have not received any assistance. While I receive notification emails for new followers and password changes, I remain locked out of my account. I have reached out for support over the phone without success over the past year. I would greatly appreciate assistance in accessing my account, as it contains personal information and photos. My username is alyssax_rodriguez.

I have been trying to regain access to my Instagram account for the past few days. Despite following the instructions to reset my password twice, my issue remains unresolved. My account was locked due to suspicious activity, and upon login, I receive a message prompting me to authenticate my identity. However, I am unable to complete the process as the linked email address is inaccessible. I have contacted my school's IT department for assistance to no avail. I am willing to provide additional identity verification details as my Facebook account is linked to the Instagram profile.

I temporarily disabled my account, glezrdg, associated with this email address. I have tried to reactivate it several times from different devices, but keep encountering an unexpected error. I believe my account hasn't been blocked as I have not violated any policies. I also attempted to reset my password, but encountered the same unexpected error. I am unable to provide screenshots due to your policies, but the error message displayed is: "Error - An unknown network error has occurred." When I tried to reset my password through the webpage, it stated "wrong password," even though I believe it is correct. However, when I attempted to reset the password, it said "no user found." I then tried to log in through Facebook, which is my usual method, but nothing happened - no error message or any response. I hope we can resolve this issue and reactivate my account.

My Instagram account has been locked due to suspicious activity and phishing. When attempting to retrieve the verification code via text message, I discovered that the phone number associated with my account is no longer active. Despite my efforts to reclaim the number through my phone carrier, it remains unavailable. This has left me unable to access Instagram without the text verification code, now tied to an inactive number. Though my email was previously linked to my Instagram, it appears to have become unlinked without my knowledge. My Tinder account is connected to my Instagram, which is verified. I am willing to provide a photo of myself along with my ID to verify my identity. Please advise on where I should send this information. In the past, my phone number was different when I was on my parents' phone plan. As an adult with my own plan now, I was unaware that Instagram was still using an outdated number. Any assistance would be greatly appreciated.

My Instagram account was locked due to suspicious activity and phishing. When trying to obtain the verification code via SMS, I noticed that the phone number linked to my account is no longer active. Despite contacting my phone carrier to recover the number, they were unable to assist. Without the verification code, I am unable to access my Instagram account. Oddly, my email was previously linked to my account and now seems disconnected. My Tinder is associated with Instagram and already verified. I can provide a picture of myself and my ID to confirm my identity. I need guidance on where to send these documents. In the past, my phone number was under my parents' plan, but I now have my own, which Instagram was unaware of. Your prompt help is appreciated.

I have an Instagram account, but I'm still missing the new Reels feature. I've ensured my phone and the app are up to date, reset my phone, cleared the cache, and even logged into my account on a friend's phone, but I still don't have Reels. I'm located in the UK. Interestingly, I manage three other Instagram accounts on the same phone and they all have Reels, as do all my acquaintances. This issue is particularly inconvenient for me as a content creator collaborating with brands who expect Reels content. I would appreciate some guidance on resolving this matter.

My account has been hacked, and the email associated with it has been changed. I am unable to reset my password or access my Instagram account. The code that was sent to my email is [redacted], but I cannot revert the changes. The new username is jksdskdjjsdjkkasoutrma, and the email is [redacted] It seems like the hacker also had access to my email to accept the changes. My original username was gigiamurao, and the email linked to my account is [redacted] The phone number linked to the account is [redacted]. When I signed up for Instagram years ago, my email was [redacted] I am unable to submit a report via the app as my keyboard doesn't go down to hit submit.

Hello, I'm experiencing an issue with my Instagram account that goes beyond a forgotten password. After entering my password, I am prompted with an authorization window asking if I own the account and where to send the security code. The phone number displayed is my old one, which is no longer in use, and the email listed was stolen. Despite attempting to contact Instagram support, I only receive automated responses that do not address my specific dilemma. I am unable to update my information before signing in, leading to a cycle of unsuccessful login attempts. Is there a way to connect with a real person at Instagram to resolve this matter efficiently? Thank you, Lucia

Dear Sir/Madam, I live in the UK and have had a bad experience with Chinese sellers on Instagram. They mislead customers by advertising expensive items at low prices but send cheap products instead. For example, I ordered a 2kg gaming chair, but received a pen weighing far less. This is a serious issue affecting the public, and I urge you to investigate these sellers. Their deceptive practices harm innocent customers, especially in Western countries. Please take appropriate action to address this misleading behavior. Your attention to this matter is greatly appreciated.

I am facing serious blackmail and threats that are causing me distress. I engaged in a conversation with an individual online who later asked to connect on Skype. They coerced me into sharing inappropriate images on Instagram, which I regret. Subsequently, they recorded a video call and are now threatening to share it with my friends and family on Instagram and Facebook unless I pay them [redacted] British pounds. This has led me to contemplate suicide. Their Instagram account is: k_zhihang. I believe they may have accessed or created accounts with my information on Facebook and Instagram. This person has targeted multiple individuals with similar threats. I urge authorities to intervene and stop this criminal activity before it escalates further.

Hello there! I'm Riddhima Ashar. I wanted to let you know that my Instagram account has been disabled. I recently got an email from you requesting a photo of me holding a sheet of paper with my name, username, and a specific code. I sent this information to you on September 10th, which was yesterday after I received the email. However, I have not heard back regarding the reactivation of my account. Could you please assist me with this matter promptly? Your help is greatly appreciated. Thank you!

I accidentally logged out of my Instagram account while on vacation and got temporarily disabled after attempting to log in with the wrong password. I tried to reset it, but Instagram suspected hacking. Unfortunately, my phone number is no longer in use, as I now have a different number. I can access my email at [redacted], where I receive the reset emails. Despite this, the email associated with Instagram is disabled, preventing me from recovering the account. Instagram sent a 6-digit code, but I haven't received it in my Yahoo inbox. I'm unable to access the account without this code. My username is angelabstract, and my email is [redacted] I need assistance to regain access to my account for my memories and collaborations.