So my friend and I own this fan account. My friend had her phone break, and she needed...

GetHuman5139613's Recover Account issue with Instagram from August 2020

Help with my Instagram issue
First: share to improve GetHuman5139613's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5139613 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman5139613's own words
So my friend and I own this fan account. My friend had her phone break, and she needed the log in information from me. I couldn’t get it, and it wouldn’t let me reset the password (we both forgot the password), so I logged out to do the recover account option to see if it would let me reset the password. When I went to do that, I requested a text message to be sent to my phone so it would let me back into the account. The text message never came. I decided to try again later, so I tried again later and it never came. I’ve been trying for more than a week, and we’re both logged out of the account and I don’t know if we’ll be able to get back in. We had an email set up, but I guess we didn’t verify it right so it got rid of the email, meaning the only way back into the account is either the password (which we both forgot and can’t remember) or through the phone number (which isn’t working). I just want to know if there’s a way where I can get the code through to my phone number, or if Instagram can help me get back into the account.

GetHuman5139613 did not yet indicate what Instagram should do to make this right.

How GetHuman5139613 fixed the problem

We are waiting for GetHuman5139613 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Instagram

Recover Account issue
Reported by GetHuman5139613
Aug 7th, 2020 - 7 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 35670 others
0 customers following this

Timeline

GetHuman5139613 started working on this issue
Aug 7th, 2020 2:01am
GetHuman5139613 indicated the issue is not fixed yet.
Aug 7th, 2020 9:32pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies