So my friend and I own this fan account. My friend had her phone break, and she needed...

GetHuman5139613's Recover Account issue with Instagram from August 2020

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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman5139613's own words
So my friend and I own this fan account. My friend had her phone break, and she needed the log in information from me. I couldn’t get it, and it wouldn’t let me reset the password (we both forgot the password), so I logged out to do the recover account option to see if it would let me reset the password. When I went to do that, I requested a text message to be sent to my phone so it would let me back into the account. The text message never came. I decided to try again later, so I tried again later and it never came. I’ve been trying for more than a week, and we’re both logged out of the account and I don’t know if we’ll be able to get back in. We had an email set up, but I guess we didn’t verify it right so it got rid of the email, meaning the only way back into the account is either the password (which we both forgot and can’t remember) or through the phone number (which isn’t working). I just want to know if there’s a way where I can get the code through to my phone number, or if Instagram can help me get back into the account.

GetHuman5139613 did not yet indicate what Instagram should do to make this right.

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Recover Account issue
Reported by GetHuman5139613
Aug 7th, 2020 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 35670 others
0 customers following this


GetHuman5139613 started working on this issue
Aug 7th, 2020 2:01am
GetHuman5139613 indicated the issue is not fixed yet.
Aug 7th, 2020 9:32pm