Instagram Customer Service Issues

Archive 177

The following are issues that customers reported to GetHuman about Instagram customer service, archive #177. It includes a selection of 20 issue(s) reported August 6, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am facing an issue with my Instagram account (username: andreeaihos). I created this account a long time ago using an email address that I do not remember or use anymore. Recently, when I tried to log in, I received a message requesting confirmation of my email address due to double authentication. I have been unsuccessful in recovering the email as I cannot recall the security questions. Now, each time I attempt to log in, I am prompted to enter a code sent to my email, which I cannot access. I have attempted to connect via Facebook without success. I am worried about losing my followers, photos, and memories. I am open to providing personal documents or a video call if needed to recover my account. Please assist me in any way possible. Thank you for your help.
Reported by GetHuman5136842 on jeudi 6 août 2020 10:48
I am in need of assistance with my Instagram account. I have been logged out of my account, oliver.dennison, and unfortunately, I do not remember the password or email associated with it. I have reached out to Instagram support for help, and they requested that I write a specific number on a piece of paper with my full name and username, which I promptly did. However, they are repeatedly directing me to the account oliver.dennison.9, which is not mine. I have had my original account for approximately six years, and I am frustrated by the situation as I do not wish to create a new account. Despite submitting multiple help requests clearly stating that my account is oliver.dennison, not oliver.dennison.9, I continue to face this issue. I find it particularly frustrating that I was logged out of my account without any apparent reason. I kindly request assistance in regaining access to my original account. Thank you.
Reported by GetHuman5137654 on jeudi 6 août 2020 15:35
My friend and I co-own a fan account. When her phone broke, she needed the login details from me. Despite us both forgetting the password, I couldn't reset it as I didn't have the information. I attempted to recover the account by requesting a text message for verification, but it never arrived. This has been ongoing for over a week, and now we are both locked out of the account. While we had an email linked to the account, we failed to verify it correctly, resulting in the removal of the email. At this point, the only ways back in are by remembering the forgotten password or through the non-responsive phone number. I am hoping for assistance from Instagram to access the account by receiving the verification code through the phone number.
Reported by GetHuman5139613 on vendredi 7 août 2020 02:01
I run an Instagram account with 18k+ followers where I share pictures of different names. I use hashtags in the captions to make it easier for people to find their names. My account grew rapidly from [redacted] to 18k followers in just 3 days. However, I am currently facing some restrictions on my account - I can't comment, like, follow, edit captions, or tag people. When I post a new picture, the caption disappears. This is causing issues for my followers in finding their names. I have reached out to Instagram multiple times about this issue, but it is not yet resolved. Being only 16 years old, my mainly Pakistani followers enjoy the content, and I don't want to disappoint them. I have never used any services to gain followers artificially, so I find these restrictions unfair and stressful.
Reported by GetHuman-mayazee on vendredi 7 août 2020 06:25
I recently had to secure my account due to a suspicious login attempt. After requesting a security code to my email for account access, I entered the code provided. However, I was then directed to a page indicating that a new code was sent to my previous school email, which is no longer linked to my account. Despite multiple attempts to request a new code, I have not received any emails with the necessary code to proceed with the account recovery process.
Reported by GetHuman5140808 on vendredi 7 août 2020 14:08
Instagram informed us that our posts were reported for breaching intellectual copyright. We sell preloved repurposed designer buttons and zip pulls, turning them into jewelry under our brand. We are not selling fakes or claiming affiliation with any brands. Our account was disabled a couple of days later. We're unable to contact anyone to clarify the situation or understand how we've violated copyright. Instagram took down the entire page over just three posts. We lost client information, pictures, and messages. Regrettably, we can't find a way to communicate with Instagram to address the issue and retrieve our followers (over [redacted]). We also can't disconnect from our Facebook page. We urgently need to establish communication with Instagram to resolve this copyright violation issue as we believe there has been a misunderstanding. Emails sent to them have gone unanswered since the initial contact.
Reported by GetHuman5141679 on vendredi 7 août 2020 17:47
I am Preethi Shanmugam. I recently encountered an issue where my family saw a picture of me with my partner on Instagram, causing problems. I requested a friend to deactivate my account, but it was accidentally deleted instead. Despite my attempts to recover it, including sending a photo with the OTP I received in my email, I have been unsuccessful. I kindly ask for your assistance to restore my account. Profile Name: Preethi Shanmugam Username: preethishan Password: prtiinsta24$h@n Account Type: Private I have approximately [redacted] photos on the account and prefer not to create a new one for personal use. I am hopeful for your help in recovering my original account. I look forward to your response.
Reported by GetHuman5143244 on samedi 8 août 2020 06:10
Hello, I need help with regaining access to my Instagram account. Currently, someone else has unauthorized access due to the login location being Tatisilway Ranchi. I am earnestly requesting your assistance in recovering my account. I suggest changing the verification email to my contact number ([redacted]). I have been struggling for about six months now to recover my Instagram account and have followed all the steps you provided. Please consider changing the email address for verification or disabling two-step authentication. Additionally, you can use my phone number ([redacted]) for verification purposes. Thank you for your understanding of my predicament. Here are my details for your reference: Username: mystical_smile_ Full Name: Nishu Singh ⭐ Updated Email Address: [redacted] Followers: [redacted] Following: [redacted] Mobile Device Used for Login: Zenophone Max Pro M1
Reported by GetHuman-fnishu on samedi 8 août 2020 09:26
Lately, I've encountered an issue with liking and commenting on Instagram. I found online that it might be due to a misunderstanding or a check by Instagram for possible scammers. After waiting 24 hours, the problem seemed to resolve, but today the same issue resurfaced. I doubt it's Instagram's doing this time since it's unlikely they would inconvenience me twice. I suspect someone I know might be repeatedly reporting me, causing this annoyance. It's quite frustrating, and I'd appreciate any help you can offer. My Instagram handle is himanshi_373.
Reported by GetHuman5143843 on samedi 8 août 2020 13:34
I've been getting messages regarding a property rights violation on my page "koton_fashion4" and my account phone number is [redacted]. I'm unaware of this issue and aim to rectify it. Unfortunately, I can't access my account presently. The product images on my private page either do not infringe on any rights, or if they do, I'm willing to remove them. Assistance would be greatly appreciated. Thank you for your help.
Reported by GetHuman-manditag on samedi 8 août 2020 15:06
Hello, my name is R.T. from Sofia, Bulgaria. I am experiencing issues with my Instagram account, raya.tsenova, which has been temporarily locked due to suspicious activities. Despite requesting a security code via Gmail, I am not receiving the necessary messages. This has happened before, and I do not understand why. I assure you I do not use bots or similar apps and only use Instagram for personal enjoyment. I kindly request assistance in resolving this matter, perhaps by allowing me to input the security code through email or unlocking my account after verifying my ownership. Thank you for your attention. Best regards, R.T.
Reported by GetHuman-rayavill on samedi 8 août 2020 15:39
Hello, I'm Raya Tsenova from Sofia, Bulgaria. I'm experiencing issues with my Instagram account, raya.tsenova, which is currently locked due to suspicious activities. Despite requesting a security code via my Gmail, I'm not receiving any emails with the code. I've tried requesting a new code, yet still no luck. This situation has occurred before, and I'm unsure why. I don't utilize bots or similar apps. I'm reaching out for assistance to verify my identity and regain access to my account for personal use, not business. Please consider sending the security code to my Gmail at [redacted] or [redacted] Alternatively, you can send the code to my phone at [redacted]. I'm hopeful for a resolution soon. Thank you, Raya.
Reported by GetHuman-rayavill on samedi 8 août 2020 15:42
Hello, my name is Raya Tsenova from Sofia, Bulgaria. My Instagram account with the username raya.tsenova has been temporarily locked due to detected "suspicious" activities. Despite trying to receive a security code via Gmail, I have not been successful in getting the code. This isn't the first time I've encountered this issue, and I want to emphasize that I do not use bots or similar apps on Instagram. I kindly request assistance in resolving this matter so I can continue using the platform for leisure purposes. Please consider reaching out to me at [redacted] or [redacted], or sending a security code to my phone number at +[redacted]57. Your help in unblocking my account or providing alternative ways to verify my identity is greatly appreciated. Thank you for your assistance. Best regards, Raya.
Reported by GetHuman-rayavill on samedi 8 août 2020 16:33
I am currently experiencing issues with accessing my account @tomaramma. Despite entering the correct password, an error message prompts me to "get help logging in" because the email linked to my profile was not confirmed. The system requires email verification for access, but the email connected dates back to my 5th-grade days and I no longer have access to it. Unfortunately, my account is not linked to Facebook either, preventing me from updating my email. I kindly request assistance in the verification process. I propose a solution where a code can be sent to an alternative email, which I would physically write down, hold in hand, and provide a picture of to confirm my identity, considering the photos on my profile. Your prompt attention to resolving this issue is greatly appreciated. Looking forward to your immediate assistance. Thank you.
Reported by GetHuman5145675 on dimanche 9 août 2020 06:15
I reset my phone on Thursday, August 6, [redacted], inadvertently deleting my 2FA app and preventing me from accessing new codes for my Instagram account, @kkloudkidd. Prior to the reset, I was able to access my account. I did not save any backup codes and did not realize they were an option. I am currently locked out of my main account but can still access my side account @kaeru.kami. My account was created using the email [redacted], but my preferred contact email is [redacted] I used either an iPod touch or an iPhone to create the account. I would like to regain access to my locked Instagram account as soon as possible.
Reported by GetHuman-jamck on dimanche 9 août 2020 07:27
Hello, I have music available for use in Instagram Stories under my profile @thedavidventer. When users tap on my music, it shows "No profile has been linked to this artist." I would appreciate assistance in linking my Instagram profile to my music so that my profile appears when the music is tapped on. The tracks currently available for Stories are: 1. Tell Me What 2. Fashion Music 3. Do Your Thing 4. She Likes Fashion 5. Swag 6. Yah More tracks will be released in the future. Thank you for helping me link my Instagram profile to my music as an 'artist profile'. Thanks, - D
Reported by GetHuman5145958 on dimanche 9 août 2020 10:53
I'm experiencing persistent issues accessing my Instagram account. Every time I attempt to log in, I am redirected to the help center. I believe there are two potential reasons for this problem, which I have outlined below for your assistance. Firstly, I removed my phone number from my account due to receiving unwanted calls. After the first deletion, Instagram automatically added it back. Upon deleting it a second time, I was logged out and have been unable to log back in. I believe that re-adding my previous number, [redacted], may resolve this issue. Secondly, it is possible that the sudden increase in followers and accounts followed triggered the account block. If this is the case, I sincerely apologize and will avoid such actions in the future. I kindly request your help in resolving these issues so I can successfully log back into my account. Thank you.
Reported by GetHuman5146204 on dimanche 9 août 2020 13:50
My friend's account has been hacked, and someone is posting hateful messages on her behalf. The hacker also changed the username from Dor_Kupraly to Dor_kuraly, and the associated phone number +[redacted]71 has been removed. The new email address linked to the account is [redacted] I've tried to follow the instructions provided on the login page to recover the account, but I keep getting redirected to the main page of the help articles without any recovery options. Please assist us in recovering her account. Thank you. - Haim
Reported by GetHuman-hzaguri on dimanche 9 août 2020 14:34
Hello Instagram, I have been experiencing difficulties logging into my account, daniel_chen96, for the past month. Every time I attempt to log in, I am redirected to the help center. Two possible reasons for this issue are: firstly, I removed my phone number due to receiving unwanted calls. After removing it, Instagram automatically added it back, and upon removing it again, I was locked out of my account. Re-adding my previous number, [redacted], may resolve this. Secondly, the sudden increase in followers and accounts I followed may have triggered the block. I apologize for any inconvenience caused and assure you it will not recur. I kindly request your assistance in resolving these issues so I can successfully log in.
Reported by GetHuman5146204 on dimanche 9 août 2020 16:56
Hello, I'm having trouble resetting my Instagram account because I lost my phone number. I can't access the OTP needed for reset. How can I recover my account without the OTP? Here are my details: Username: dhiman_44_aditya Linked mobile number for two-step verification: [redacted]. Thank you.
Reported by GetHuman5146653 on dimanche 9 août 2020 17:55

Help me with my Instagram issue

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