So my friend and I own this fan account. My friend had her phone break, and she needed...

So my friend and I own this fan account. My friend had her phone break, and she needed the log in information from me. I couldn’t get it, and it wouldn’t let me reset the password (we both forgot the password), so I logged out to do the recover account option to see if it would let me reset the password. When I went to do that, I requested a text message to be sent to my phone so it would let me back into the account. The text message never came. I decided to try again later, so I tried again later and it never came. I’ve been trying for more than a week, and we’re both logged out of the account and I don’t know if we’ll be able to get back in. We had an email set up, but I guess we didn’t verify it right so it got rid of the email, meaning the only way back into the account is either the password (which we both forgot and can’t remember) or through the phone number (which isn’t working). I just want to know if there’s a way where I can get the code through to my phone number, or if Instagram can help me get back into the account.