Hi, my name is Chloe Fraser and i need some support. Recently when checking my login ac...

GetHuman5063924's Recover Account issue with Instagram from July 2020

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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman5063924's own words
Hi, my name is Chloe Fraser and i need some support. Recently when checking my login activity on insta ive realised that my account has been logged into from several different locations. My location is Edinburgh and this was not the only one showing up, so i changed my password, updated my phone number and put on two step authentication. My insta username is chl*efras*rx. I have had my instagram account probably since the age of **, around my first year of high school, i am now turning **. I have been locked out of my account and i have no way of verifying my account through the email address and number utilised to create the account as i no longer have access to these sources. However, i can confirm the email address used was *****@***.com (my dads old email) and the number was *********** (my old number.) My updated number i put on the app before being locked out was ***********. How do i regain access to my account as i have a few thousand followers and many memories on insta that i dont want to lose, as i have taken all the precautions necessary to secure my account!!!

GetHuman5063924 did not yet indicate what Instagram should do to make this right.

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Instagram

Recover Account issue
Reported by GetHuman5063924
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 37422 others
0 customers following this

Timeline

GetHuman5063924 started working on this issue
Jul 14th 2:50pm
GetHuman5063924 indicated the issue is not fixed yet.
Jul 14th 7:36pm

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