Hi, my name is Chloe Fraser and i need some support. Recently when checking my login ac...

GetHuman5063924's Recover Account issue with Instagram from July 2020

Help with my Instagram issue
First: share to improve GetHuman5063924's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5063924 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman5063924's own words
Hi, my name is Chloe Fraser and i need some support. Recently when checking my login activity on insta ive realised that my account has been logged into from several different locations. My location is Edinburgh and this was not the only one showing up, so i changed my password, updated my phone number and put on two step authentication. My insta username is chl*efras*rx. I have had my instagram account probably since the age of **, around my first year of high school, i am now turning **. I have been locked out of my account and i have no way of verifying my account through the email address and number utilised to create the account as i no longer have access to these sources. However, i can confirm the email address used was *****@***.com (my dads old email) and the number was *********** (my old number.) My updated number i put on the app before being locked out was ***********. How do i regain access to my account as i have a few thousand followers and many memories on insta that i dont want to lose, as i have taken all the precautions necessary to secure my account!!!

GetHuman5063924 did not yet indicate what Instagram should do to make this right.

How GetHuman5063924 fixed the problem

We are waiting for GetHuman5063924 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Recover Account issue
Reported by GetHuman5063924
Jul 14th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 37422 others
0 customers following this


GetHuman5063924 started working on this issue
Jul 14th, 2020 2:50pm
GetHuman5063924 indicated the issue is not fixed yet.
Jul 14th, 2020 7:36pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians