Instagram Customer Service Issues

Archive 120

The following are issues that customers reported to GetHuman about Instagram customer service, archive #120. It includes a selection of 20 issue(s) reported December 15, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm experiencing issues with Instagram where I am unable to like, comment, or post. I initially received a 1-week block, then a 2-day block, followed by another 2-day block just for liking one post. I keep seeing the message: "Action Blocked Based on previous use of this feature, your account has been temporarily blocked from taking this action. This block will expire on [redacted]-12-16. We restrict certain content and actions to protect our community. Tell us if you think we made a mistake." I've reported this multiple times as I believe it's a mistake and I haven't violated any rules. I urgently need assistance to resolve this issue and regain full functionality on my account. Thank you.
Reported by GetHuman4098889 on Ahad, 15 Disember 2019 pukul 10.32
I am currently experiencing multiple issues with certain accounts that are misusing my photos. Despite reporting this multiple times, no actions have been taken yet. I urge for these accounts to be deactivated promptly to resolve this matter. The accounts in question are as follows: 1. Nisha__6444 2. Nisha644545 3. Chutfreenisharathodki474466 4. Nisha_4441 I sincerely hope for swift action on this matter.
Reported by GetHuman4083091 on Ahad, 15 Disember 2019 pukul 11.07
I haven't used my Instagram account in years, but I recently discovered that a new page was created using my name and profile photo. Since I can't remember the account information, I am unable to access it. My daughter mentioned receiving messages from this fake account, and when she questioned them, she got blocked. My other children investigated further and found that the impersonator is using the account to contact people from my original account, pretending to be me. This situation unfolded yesterday.
Reported by GetHuman-tashyaty on Ahad, 15 Disember 2019 pukul 18.00
Hello, I was logged into my Instagram account when they asked me to add a phone number, even though I already added it before. I tried to add the number again, but it said "person not found." Later, I received an email asking me to take a picture of myself, which I already did. Now, I'm waiting with the same email and phone number as always, but nothing has happened. I'm worried because I need my account for work. I'm feeling upset. Thank you for any assistance you can provide.
Reported by GetHuman4100462 on Ahad, 15 Disember 2019 pukul 18.52
Hello, I'm having a recurring issue on my Instagram account with being blocked for 24 hours after following or liking someone's profile. The message mentions it's to protect the community, but I'm unsure why this is happening. Additionally, when I try to tag Kwaiindia in my Kwai videos, it shows as failed. I primarily post Kwai videos on my account and would like assistance in resolving this problem. Thank you for your support.
Reported by GetHuman4100509 on Ahad, 15 Disember 2019 pukul 19.04
I was recently banned on Instagram for a week, even though it was a mistake. This has happened multiple times due to the same issue. I often use a VPN on my computer, specifically when using Instagram Web, causing my IP address to change frequently while engaging with posts. I enjoy interacting with posts from friends and followers, which may have been misinterpreted as using a third-party app to gain followers and likes. Despite attempting to verify my login activity after changing VPN servers through the Instagram app under "Login Activity" in "Security", I was still banned. My username is tsaieric_.
Reported by GetHuman-erictsai on Ahad, 15 Disember 2019 pukul 20.09
Last month, I suddenly found myself unable to use my account. Whenever I attempted to do so, I received a message accusing me of buying followers and was locked out until December 5th. I repeatedly reported this issue but unfortunately no action was taken. Even after December 5th, my account remained restricted. I am considering creating a new account, but I would prefer to resolve this matter. Is there a way to correct this situation or provide assistance with this issue?
Reported by GetHuman4100833 on Ahad, 15 Disember 2019 pukul 20.34
Hello, I'm reaching out about my Instagram account under the username Mattcmouton. For the past month, I've been experiencing issues with liking, following, and posting on my account. Every time I attempt any action, I receive a message stating that the action is blocked for another 24 hours. I've even taken breaks of 3-4 days and returned to the same issue. Despite having the account for 6 months with only 45 posts, I'm unsure why I'm facing this restriction. I have never used my account inappropriately and I'm seeking assistance to resolve this matter. Thank you, Matthew.
Reported by GetHuman-mattmout on Ahad, 15 Disember 2019 pukul 22.04
Hello, my name is Chitresh Tiwari ([redacted]). I am writing to inform you that my Instagram account has been deleted, and within it, I had essential photographs that hold great importance to me. I kindly request your assistance in recovering my account as it encapsulates significant moments of my life. Your help in this matter would be greatly appreciated. I hope for a positive response from you. Thank you for your attention and consideration.
Reported by GetHuman4101173 on Ahad, 15 Disember 2019 pukul 22.11
Hello, I operate an Instagram account under the username 'lottering_'. The email linked to my account is very old and has been inactive for many years, leading to its deletion. Instagram requires me to verify my identity by sending an email to the inaccessible account. Unfortunately, I am unable to access that email to confirm my account ownership. I would like to update my current email address to resolve this issue promptly. Your assistance in resolving this matter is greatly appreciated as I have cherished this Instagram account for years. Thank you, Lotte R.
Reported by GetHuman4101186 on Ahad, 15 Disember 2019 pukul 22.15
I'm a 14-year-old girl who has been hacked on my account twice. The hacker is messaging people in my name and then deleting the messages. The first time, they talked about wanting a phone and $[redacted], and the second time, they sent a link to all my friends. Despite changing my password, I keep getting hacked, and I am curious about why someone would do this on my account.
Reported by GetHuman-jjessief on Isnin, 16 Disember 2019 pukul 00.56
I am the owner of popupeventguide.com. I have successfully secured the handles on various other platforms. However, when I tried to register @popupeventguide on Instagram, they not only rejected my request but also went ahead to ban/deactivate my account. I believe this situation is absurd, and I am inclined to think it might be a technical error or glitch. I am looking for clarification on why this problem occurred and seeking guidance on how to acquire the much-needed handle. For further correspondence, you can reach me at [redacted]
Reported by GetHuman-fifthbor on Isnin, 16 Disember 2019 pukul 01.40
I recently encountered a problem with my Instagram account. It sent a 6-digit security code to an old email address I no longer have access to, making it impossible for me to verify my identity and regain access to my account. Despite having used the account for three years without any issues, I am now unable to log in properly due to this code requirement. I am seeking assistance to resolve this matter promptly as I am eager to regain access to my account.
Reported by GetHuman-sienasi on Isnin, 16 Disember 2019 pukul 03.32
I am experiencing ongoing issues with being blocked from interacting on my posts. The system states it's a temporary block, but each time I attempt to reply, the block extends for another 24 hours. I even tried logging out for four days, but the problem persists. I have not engaged in suspicious activity like adding and removing people, excessive likes, or comments. I solely shared my writing and responded to comments. I have not used any third-party apps. Assistance would be greatly appreciated.
Reported by GetHuman-ebonybr on Isnin, 16 Disember 2019 pukul 04.24
My name is Jessica Sue Portnoy. My Instagram username is "pusssycat_". I have been locked out of my Instagram account for months. I had important videos of my daughter as a newborn that I can't access now. Despite following all the steps to prove my identity, I'm unable to regain access. I even retrieved my 10-year-old email account for this, but the password reset email never arrives. This account holds pictures of me with friends who passed away recently, and I need those memories. With a private profile and no inappropriate posts, I'm hoping for a solution. Your assistance in resolving this matter would mean a lot to me. Thank you for your time, and I eagerly await your response.
Reported by GetHuman4102377 on Isnin, 16 Disember 2019 pukul 05.29
When I try to open Instagram, a message pops up saying my account has been compromised. They are requesting me to change my password. However, I have forgotten my old password and when I requested a reset link, it was sent to an email that is not mine. I signed up for Instagram through my Facebook account and never used a separate email or password. Now, I am unable to access my account through any means. I really need help to regain access to my account. Thank you.
Reported by GetHuman4102389 on Isnin, 16 Disember 2019 pukul 05.35
This morning, I received a message when trying to log into my Instagram account stating that it has been disabled for violating Instagram's rules. I am confident that I have not done anything wrong as I only chat with my friends and my account is private, so I don't make public posts. I have reported this issue to Instagram and they have emailed me a code. I have responded to the email by sending them a picture of myself holding the requested details.
Reported by GetHuman4102804 on Isnin, 16 Disember 2019 pukul 09.07
Suddenly, the number of accounts I follow has increased without me taking any action. It seems like someone gained unauthorized access to my account and followed a lot of unfamiliar accounts. I changed my password and attempted to unfollow these accounts, but I was unable to do so. A message kept appearing on my screen whenever I tried. Now, I am unable to like any posts, which is frustrating as it hinders my ability to use my account. Moreover, I am being spammed by strange accounts with mentions, comments, and tags. My Instagram username is malakgad. I would appreciate a prompt response.
Reported by GetHuman4103315 on Isnin, 16 Disember 2019 pukul 12.09
Thank you for resolving the deactivation issue with my account. However, upon logging in, I encountered the same problem that led to my account disappearing. It seems my account has been compromised. Despite attempting to change my password, an error occurred, preventing me from accessing my account. Now, my account is deactivated again. It appears that every time I try to reset the password, the account gets blocked. I am puzzled as to why my account is flagged as compromised when I have abided by the rules for my 9 years on this social network. Please help me with this issue.
Reported by GetHuman4103409 on Isnin, 16 Disember 2019 pukul 12.40
While using Instagram, I got logged out unexpectedly. When attempting to reset my password, the system said the user wasn't found. For my password reset, an error message popped up when I tried using my phone. I haven't received any new login notifications and have 2-step verification activated, so I think my account hasn't been hacked. I suspect my account was disabled by Instagram for not following their guidelines, even though my photos don't violate their rules with nudity or racism.
Reported by GetHuman-lianaalv on Isnin, 16 Disember 2019 pukul 13.00

Help me with my Instagram issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!