Instagram Customer Service Issues

Archive 113

The following are issues that customers reported to GetHuman about Instagram customer service, archive #113. It includes a selection of 20 issue(s) reported December 7, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am usually always logged in on Instagram, but this time I encountered a message about suspicious login activity. I had to verify my identity by entering a code sent to my linked email. Unfortunately, I can't access that email because I forgot the password. Instagram requested a photo of my face holding a paper with a specific code, along with my username and full name. I provided the information as requested, but they deemed it insufficient. Since I created the account a while back, I am struggling to recall all the details.
Reported by GetHuman-raeesaha on Saturday, December 7, 2019 12:33 AM
I urgently require assistance. I suspect an issue with my account. It seems that after discontinuing a service, someone tampered with my account. While previously I received [redacted] views and likes daily, now I only get 11-25. This decline began in mid to late November. The account affected is "Left Unsupervised Podcast." I seek aid as I've dedicated significant effort to growing my podcast account. I attempted to logout to troubleshoot, but I am unable to do so. Thank you in advance for your assistance. Your help is valued. Sincerely, In need of urgent help
Reported by GetHuman4055380 on Saturday, December 7, 2019 2:47 AM
I attempted to log in to my Instagram account but received a message stating that a security code will be sent to the wrong email address, [redacted], instead of [redacted] Consequently, I am unable to receive the security code needed to log in. My Instagram username is foolow45 with the password tideswellwakes. As I am located in Australia, a phone call to resolve this issue may be challenging due to the time difference and cost. Thank you, Jan.
Reported by GetHuman4055932 on Saturday, December 7, 2019 6:38 AM
Hello, my name is Enzo Paolo Rodriguez from Peru currently in Switzerland with my girlfriend. We have a shared Instagram account. I am trying to delete my old Instagram, but I can't access it because I forgot the email and password. The account name is Paolorodriguez16. Can someone assist me with this issue? Your help is greatly appreciated. Please contact me through my girlfriend's email at [redacted] Thank you.
Reported by GetHuman4056308 on Saturday, December 7, 2019 9:52 AM
I am confident that my email is correctly linked to my Instagram account because I receive password reset and update emails from them. However, I am currently unable to access my account due to not receiving the verification email. Could Gmail be blocking specific messages from Instagram? I have checked my spam and other folders, but the verification code email is not there. I am puzzled by this issue since I receive other emails from Instagram without any problem.
Reported by GetHuman4056406 on Saturday, December 7, 2019 10:27 AM
Hello, I am writing to address the distressing situation created by my ex-wife in setting up a page under the name "heather Goodfellow#myfuturehappy." This page contains false information about me which indirectly links me with defamatory content under the Personal Data Act. She has made serious claims of domestic abuse without any legal charges against me. The matter is now being handled by the authorities. She has used our children as pawns to portray me in a negative light due to personal issues stemming from her affair with a colleague, who ironically works in law enforcement. This page, filled with lies and personal attacks, must be taken down immediately due to violations of personal data regulations, defamation, slander, and false accusations. The legal authorities are involved, and I urge the removal of this harmful content. Thank you for your assistance in a similar situation in the past. Neil Pantin
Reported by GetHuman4056783 on Saturday, December 7, 2019 1:07 PM
I am having trouble accessing my account. It keeps saying my password is incorrect. This was the same password I used for my Instagram account for a long time. I have tried several different passwords, but none of them work. I also tried to access the email linked to the account, but I can't remember that password either. Instagram sent me a password reset, but it was for another account, not mine.
Reported by GetHuman4058685 on Saturday, December 7, 2019 8:04 PM
For the past two weeks, I have been trying to access my Instagram account under the username Tommy.Armbi. After successfully uploading a photo of myself holding a unique number and resetting my password, I still cannot sign in without being prompted to verify myself. This ongoing issue has been frustrating and time-consuming. The email address ([redacted]) associated with the account is no longer valid, and the phone number ([redacted]) has also changed. It's been three weeks now, and I am still unable to update my account. I urgently need help to regain access to my account.
Reported by GetHuman3643447 on Sunday, December 8, 2019 2:41 AM
Hello, please assist me. I have been attempting to contact Instagram without any response. When you check my account history, you will see that I used to have an Instagram with the username glitterinjections. Currently, someone else has taken control of my account and changed the email address, username, and phone number. I am in need of reclaiming my account; it is a business account through which I run promotional ads. I possess screenshots of the emails sent to my email address [redacted] last night, which is also linked to my Instagram account. The account has been disabled and is now associated with a different email. The individual who has taken over my account is demanding payment to release it back to me. Your help in this matter is greatly appreciated.
Reported by GetHuman4060079 on Sunday, December 8, 2019 3:10 AM
I attempted to update my email on Instagram due to not remembering the password for my old email. However, I encountered a suspicious login notification while accessing Instagram from a new device in a different country. Despite receiving recovery pin emails, they are not working as expected and show errors. I suspect the emails are still being sent to my old email address, as there was a delay in receiving them initially. To test this theory, I asked a friend to attempt a login, and I did receive an email alerting me of a suspicious login to my new email. I am puzzled by this situation and unsure of the exact issue.
Reported by GetHuman4060156 on Sunday, December 8, 2019 3:47 AM
I received a copyright notification on Instagram for a music post. I promptly removed the post. However, I then received a text on my Instagram phone number from Instagram Canada, threatening to permanently delete my account within 48 hours. When I clicked the link provided, it asked for my password. I believe this may be a scam because the link had a misspelling for Instagram support, showing as www.instagrmspprt. I am feeling quite anxious about this situation.
Reported by GetHuman4060349 on Sunday, December 8, 2019 5:12 AM
I've been trying to access my Instagram account for three days now. While viewing Insta stories, a prompt on my iPhone appeared, requesting profile verification through a 6-digit code sent to my email. However, I have not received any emails with the code despite numerous requests. I engaged with Instagram's support team via email, and their advice to change my password did not resolve the issue. Currently, I am unable to contact tech support and instructed to log in through Facebook, which is also unsuccessful. Any assistance would be greatly appreciated.
Reported by GetHuman-mjhunte on Sunday, December 8, 2019 5:16 AM
I initially created my Instagram account using my Facebook login email [redacted] Recently, I made a new Instagram account named “beat.by.connie” linked to my cookietamatea account and changed the email to [redacted] Last night, my phone froze and repeatedly asked me for a phone number confirmation via text, which I never received. In summary, I still have access to my cookietamatea account, but I am unable to log in to my beat.by.connie page.
Reported by GetHuman4060369 on Sunday, December 8, 2019 5:23 AM
I set up a new makeup business account linked to my personal account, Lauren.13. The makeup page is makeupby__LaurenCx. However, since creating this, I've been unable to access Instagram. Clicking on the icon just shows a loading symbol endlessly. This has also affected my personal account. I'm disappointed and confused by this sudden block. Please assist me in resolving this issue as I rely on Instagram regularly.
Reported by GetHuman3250098 on Sunday, December 8, 2019 10:19 AM
I have always complied with your terms and conditions. My Instagram account name is "shreyansh225." It was disabled abruptly without any explanation from Instagram. I am sincerely asking Instagram to reinstate my account. This appears to be a misunderstanding. I request a prompt resolution and the return of my Instagram account "shreyansh225." Instagram has enabled me to reconnect with old and new friends, enhance my communication skills, and overcome my fear of public speaking. I implore you to restore my account as soon as possible.
Reported by GetHuman4061310 on Sunday, December 8, 2019 2:10 PM
Hello, I am having trouble accessing my account under the username svenjaweiroether. I recently changed my phone number and I am unable to receive the verification codes from Instagram on my old number. Although I set up DuoMobile for authentication, Instagram keeps stating the codes are incorrect. Unfortunately, I have also misplaced the recovery codes and without access, I can't reactivate my account. Is there a way for me to obtain new recovery codes or update my phone number with Instagram? I still remember all the other login details, including my password, I just no longer have the codes. Thank you for your assistance! (Account: svenjaweiroether, Email: [redacted], Old number: [redacted]22)
Reported by GetHuman-svenjawe on Sunday, December 8, 2019 3:20 PM
Hello, I am the owner of the Instagram page @zara_attire_. My account was disabled abruptly this afternoon. I rely on this account for my business and all my customers' information is on there. I am kindly requesting for assistance to reactivate my account as soon as possible. I am deeply dependent on the income generated from this account. I am unsure how to proceed without it. I am certain that I have not violated any policies, but if there was an unintended mistake, I sincerely apologize and assure it won't happen again. Please, I am begging for the reactivation of my account. Your help in resolving this matter is greatly appreciated.
Reported by GetHuman-sangeecu on Sunday, December 8, 2019 5:58 PM
Hello, my name is Vanglynn Paisley. I have been using Instagram since 2[redacted]. This year, I started experiencing issues like glitches, freezing, and difficulty posting. Recently, I received a suspicious message from a follower leading to a login request that disrupted my account's appearance. After restarting my phone and app, I found out that similar messages were sent to most of my followers without my knowledge. Now, Instagram has blocked me from accessing my account. I tried to verify my identity through email but did not receive any code. I am concerned and would appreciate assistance in recovering my beloved page.
Reported by GetHuman-vanglynn on Sunday, December 8, 2019 6:29 PM
My personal Instagram account has been hacked twice. Someone sent out a suspicious message with a link to my contacts before my account was locked for security reasons. To regain access, I need to input the security code sent to my phone number, but the code isn't coming through. I've attempted to log in multiple times over 3 weeks using different devices and browsers, including deleting and reinstalling the app. How can I successfully receive the security code to unlock my account?
Reported by GetHuman-cvdivens on Sunday, December 8, 2019 6:55 PM
I am seeking assistance regarding a situation where someone has created a fake account using my brother's photos and is posting inappropriate content, including a video of my brother, leading to blackmail threats. Despite reporting the video multiple times, it keeps reappearing. The username in question is swydn251. Additionally, the individual has another main account, sarachihab140, that is used for deceptive purposes such as luring individuals into video chats. Any help in deleting these accounts would be greatly appreciated.
Reported by GetHuman4062696 on Sunday, December 8, 2019 8:34 PM

Help me with my Instagram issue

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