Ive been locked out of my Insta a*c 'the blondeone**'. My Insta a*c froze while I was t...

GetHuman-clareyo's customer service issue with Instagram from February 2019

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The issue in GetHuman-clareyo's own words
Ive been locked out of my Insta a*c 'the blondeone**'. My Insta a*c froze while I was trying to add a photo to my story. I came out of the app and went back in but still frozen. I deleted the app and reinstalled but then I was unable to log back in. I have a *nd a*c which I set up this week for my puppy. When I tried to login to my normal a*c 'theblondeone**' a msg appears saying 'error' and 'OK' underneath. I have always logged in using FB but it seems to have unlinked from my FB a*c. If I try to login using FB it sets me up a brand new insta a*c. I have checked and my a*c is still there and not deleted but I have no way of logging in. As I've always used FB to login I think the email and phone number are out of date so I can't reset anything. But either way I can't get that far as it comes up with an error as soon as my login name is entered. How can I regain access? It is obvious this is my a*c as I have always shared between Insta and FB. Pls let me know what can be done as the a*c hasn't been deleted and I use it to keep in contact with my family on the other side of the world. Thank you
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Instagram

Customer service issue
Reported by GetHuman-clareyo
Feb 16th, 2019 - 8 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 35710 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-clareyo started working on this issue
Feb 16th 8:54am