I tried to update my email by putting a fake email to replace the old email and then the app restarted and logged me out of my account, now i can't sign in because the security is sent to a fake email

GetHuman2097012's customer service issue with Instagram from February 2019

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Waiting to see what went wrong with our suggestion for how to get Instagram help.
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman2097012's own words
I was trying to update my email and i placed a fake email to replace the old email so i could update it. The app restarted and kicked me out and now i can't log in because the email is fake and isn't confirmed. ... You guy's didn't even read my last email and I'm really pissed because i can't log back into my account anymore when i could have. I literally gave you good information on the history of my account to proof that i owned the account and y'all just wanted the old email and number i used to sign up. I was in school man, i don't remember that, but i do know my past names, email, number, and when the account was started
I contacted the support team and they didn't help me at all and I'm really pissed. I literally know everything about this account except the number and email i used to sign up. They only focused on that, i literally said my past usernames, the date i started, the newest number i had on the account, and previous emails and they only focused on the email and number that i used to signup. Please help or call me man because the email thing isn't working at all, terrible listening skills and fail to realize that I'm the true owner, imma sue you guy's for the lack of support because i am stressed out
Changing my email back to *****@***.com or letting me access my account anyways or send a link to revert email change
I'm a good customer because i never been shadowbanned on my @madara.shinobiii account I'm trying to get back and i post for the community showing love and respect to everyone, now i can't continue doing that cause i can't log in
I tried everything and I'm literally bout to lose my mind, please read this, i don't wanna lose my account
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Updating email
Customer service issue
Reported by GetHuman2097012
Feb 2nd, 2019 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 33257 others
0 customers following this


GetHuman2097012 started working on this issue
Feb 2nd, 2019 3:20pm

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