Hi, my business Instagram account has recently stopped working when I want to promote a...

GetHuman1839110's customer service issue with Instagram from December 2018

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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1839110 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1839110 can let us know if they help or not.
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman1839110's own words
Hi, my business Instagram account has recently stopped working when I want to promote a post. At first my ad account was disabled. Then once I resolved that issue, Instagram told me I was not the administrator of the ad account and can't therefore promote any posts. I think I have now resolved that issue too, by deleting the page that Facebook creates to promote posts and creating a new one. I am now the admin and could potentially promote posts. BUT when I try, Instagram tells me that it couldn't access the page.*This is the message: ** There was an issue with accessing the Facebook page connected with your ad account. If you edit your profile, you'll be able to connect the correct page. **I am assuming it has something to do with me deleting the original page that Facebook created. However when I go to the Facebook page and go to Instagram ads in the setting I can look at the Instagram account that is linked to Facebook and it is the right one. The problem seems to be when I open Instagram and even though under linked accounts it says I am connected with the right Facebook account, it doesn't load the page that Facebook created for me when I click on open Facebook in Instagram.* *Is there any way I can change this, as I really need to start promoting posts. I would start a completely new Instagram account and Facebook account but even doesn't seem to be possible.**How can I promote my posts again on instagram?

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Instagram

Customer service issue
Reported by GetHuman1839110
Dec 27th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 26178 others
0 customers following this

Timeline

GetHuman1839110 started working on this issue
Dec 27th, 2018 11:52am

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