Cannot disconnect Facebook from Instagram account. Option is greyed our.

GetHuman1337195's customer service issue with Instagram from October 2018

Help with my Instagram issue
The issue in GetHuman1337195's own words
Disconnect Facebook and Instagram ... Account won’t let me reconnect my Facebook from it. The options is greyed out and it is extremely frustrating as I’ve been trying to do this for a while.*I’m fed up of Instagram using every single thing I look at on Facebook to show ads and recommendations like it’s an invasion of privacy and I’m saying that because the default settings allow all this and you have to actually turn them off. I really want my Facebook and Instagram disconnected and the app which I’m using (because I don’t own or have access to a computer) is not able to do that. You shouldn’t have to be harassed with with “personalised” ads when all I want to do it look at pictures like I hardly post I just want them disconnected as soon as possible and I need to know how because every method for iOS is not working and I am not making another account get it linked to another.
It’s effecting my privacy
I want my Facebook and Instagram disconnected
For * years, i expected the care to be much better but don’t even have a helpline run by real people
I’m tried as much as I can
I have an issue with Instagram too
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Apple iPhone *
Customer service issue
Reported by GetHuman1337195
Oct 13th, 2018 - 3 mons ago
I have an issue with Instagram too
Seen by 3 customers so far
Similar issue to 16864 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman1337195 started working on this issue
Oct 13th, 2018 8:21am
GetHuman1337195 indicated the issue is not fixed yet.
Oct 13th, 2018 8:22am