Features missing from instagram stories, gifs, poll sticker, emoji slider, question sticker, all missing

GetHuman-aylinzur's customer service issue with Instagram from July 2018

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Help with my Instagram issue
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The issue in GetHuman-aylinzur's own words
Hello,**I'm pretty sure I won't be getting an answer but it’s worth a shot.*I haven’t been getting the newest story features on my main account (notanaylien). Things like the Poll sticker, the gif feature, the colorful mention sticker, the Emoji slider and the new ask a question sticker are simply missing. I never even got those Features in the first place. The funny thing is that my other accounts on my phone have all those features which means there’s a problem with my account which I am not able to find. This problem already existed on my previous phone. I have reinstalled the app several times. Logged out of all accounts and log in again. Nothing seems to work. I am definitely not the only one with this problem. Just check reddit.com*r*Instagram. So many people are asking why they don’t have those features and nobody can help them. I know we’re just the product and you don’t care if a few of your millions of users have a problem. But this is really annoying and not fair. I have been reporting the problem within the app way too often without ever getting an answer. So please, fix this. I’d be happy to help with providing screenshots and describing the problem further but I’m not going to do that if I’m not getting an answer anyway.**Best regards,**notanaylien
It would be nice if this was fixed or if they at least told me why it was that way.
I've already tried using a different phone, reinstalling the app, logging out of all the devices... I just can't find a fault on my side which is why I'm thinking it's a bug or a problem with my account.
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Instagram

Customer service issue
Reported by GetHuman-aylinzur
Jul 13th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 6052 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-aylinzur started working on this issue
Jul 13th, 2018 7:36pm
GetHuman-aylinzur indicated the issue is not fixed yet.
Jul 13th, 2018 7:39pm
GetHuman-aylinzur indicated the issue is not fixed yet.
Jul 13th, 2018 10:18pm
GetHuman-aylinzur indicated the issue is not fixed yet.
Jul 14th, 2018 8:38pm
GetHuman-aylinzur indicated the issue is not fixed yet.
Jul 14th, 2018 11:53pm
GetHuman-aylinzur indicated the issue is not fixed yet.
Jul 17th, 2018 6:23pm