HUGE security issue - I find that my account was being used by someone in Italy. (I am...

GetHuman-skyskipp's customer service issue with Instagram from May 2018

Help with my Instagram issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-skyskipp's own words
HUGE security issue - I find that my account was being used by someone in Italy. (I am in New York).**I have changed my password and the screen name the person added, unfollowed the users I did not myself choose, and blocked the two followers who follow my account. I removed the phone number the other person added.**It does not appear to be malicious but it's a costly mistake for this person, because they have over *,*** nice, normal posts! I hate to just delete the account because I now want to use it.**I don't know how to contact this person since they list MY email address. I could call the number they listed, but I resent the idea of paying for an international call to the person who hijacked my account, even accidentally. **Besides, even if I contact them, I have no idea how to return those posts to them.**I'll add two step verification as an added layer of security but you need to work out how this massive security breach happened!

GetHuman-skyskipp did not yet indicate what Instagram should do to make this right.

How GetHuman-skyskipp fixed the problem
Deleted account
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Customer service issue
Reported by GetHuman-skyskipp
May 29th, 2018 - 3 years ago
Seen by 29 customers so far
Similar issue to 215 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account


GetHuman-skyskipp started working on this issue
May 29th, 2018 11:02am
GetHuman-skyskipp indicated the issue is not fixed yet.
May 29th, 2018 11:49am
GetHuman-skyskipp confirmed the issue is fixed. Hooray!
Jun 2nd, 2018 10:43pm

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