AAAAAAhhhhhh, help me! **I had a personal instagram account which I created with my bus...

GetHuman718907's customer service issue with Instagram from May 2018

Help with my Instagram issue
The issue in GetHuman718907's own words
AAAAAAhhhhhh, help me! **I had a personal instagram account which I created with my business email address. I then created a business instagram account and linked the two. For the business IG account I logged in via Facebook as I wanted to link the business IG with my FB page. My FB login uses my business email address. Both accounts are visible via my phone. However I need to login on the computer as that is where all my business images are. Instagram will let me login to my personal account on the computer. There is an issue with logging into the business account. When I try to reset the password with my username @relaxresetconnect it texts me a link to tap on. This lets me into the app on my phone where both accounts are visible but I can't reset the password there without knowing the old password. Instagram isn't accepting my recollection of the old password. I have no idea why or what is going on.**I think there is a major glitch in IG password reset process. Please help me!
GetHuman718907 did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman718907 fixed the problem
I fixed this by changing the email address on the first account to my personal email. I was then able to change the email address on my business account. When I then attempted a password reset, it worked. There IS a glitch in IG's process around email addresses, FB and logging in.
Please help with my Instagram issue
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Customer service issue
Reported by GetHuman718907
May 25th, 2018 - 8 mons ago
I have an issue with Instagram too
GetHuman718907 shared how to fix
Seen by 3 customers so far
Similar issue to 517 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman718907 started working on this issue
May 25th, 2018 7:53pm
GetHuman718907 confirmed the issue is fixed. Hooray!
May 25th, 2018 9:12pm