So I got banned from taking batches at Safeway because I was lead to believe by Instaca...

GetHuman5454174's customer service issue with Instacart from November 2020

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The issue in GetHuman5454174's own words
So I got banned from taking batches at Safeway because I was lead to believe by Instacart shopper support and Safeway employees that using my personal number was ok. Even when I got warnings on the app, SH would tell me to disregard them as they were sent out of error. The *st warning I believe was legit because I had to use mine in order to help the customer get her discount and I'm not sure if Safeway's *** number would give it to her (don't want to get a bad rating whenever possible). The *nd time is where I started believing that it was in error because there was * of the same exact message sent at the same date and time. I wanted to be sure though so I stopped using my number only to receive a third warning exactly * week later which made me believe they were not meant for me as none of them stated my name like the actual email saying I was banned did. I have tried to email Trust and Safety back but to no avail and the phone number is no longer in service.

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Customer service issue
Reported by GetHuman5454174
Nov 11th, 2020 - 5 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 15323 others
0 customers following this

Timeline

GetHuman5454174 started working on this issue
Nov 11th, 2020 7:34pm
GetHuman5454174 indicated the issue is not fixed yet.
Nov 12th, 2020 12:19am