Instacart Customer Service Issues

I recently cancelled my Instacart membership and was informed that my refund would take 5-10 days to process. My bank advised me that to expedite the refund, I need Instacart to send an authorization removal form on their letterhead signed by an employer to release the funds. This form should be faxed to my bank's account services at [redacted], including my credit/debit card number. I kindly request Instacart to send this form to my bank. Thank you. - Maxine F.

Recently, in the community internet group I oversee, we have received numerous complaints related to fraudulent activities involving Instacart. It has come to my attention that an individual named Ali Ibrahim is unlawfully renting out Instacart accounts, in addition to Goofy accounts, through online advertisements. Despite not being a U.S. citizen and residing outside the U.S., Ibrahim manipulates login credentials to transfer funds into the accounts, subsequently changing passwords and debit card information to withdraw the money. This behavior is concerning, and I felt it necessary to report this to Instacart and urge action to be taken to prevent further fraudulent actions. I have also suggested alerting Bank of America as some transactions seem to be directed to an account associated with the number: [redacted]. Thank you.

I've been attempting to access my account for nearly a week now. I'm unable to log in to the delivery or any other section of the website. I contacted senior assistance for help, but the solution they provided wasn't satisfactory. It seems like I've been locked out of my account. I've only made two orders since I joined, and both were incorrect. Instacart is working on fixing these problems, but now I am unable to make another order. I had to go shopping in person, which is a challenging task for me.

Today, I placed an order, requesting only a small amount of cashews. However, instead of a handful, I received a large bag that cost way more than expected. The price was over my budget. Similarly, I received two very small portobello mushrooms for $5, which was disappointing. I won't be purchasing mushrooms from Sprouts again. I encountered issues reaching customer service through the website, so I had to use an alternative method. Can someone please help rectify this? I'm trying to stick to a strict budget.

I'm an Instacart shopper. Today, I delivered a batch of two orders that the app won't accept as delivered despite me swiping "Complete Delivery" and pressing "Done" multiple times. I've tried rebooting my phone and closing the app several times, but it won't resolve the issue. Can someone assist me in resolving this problem with the batch? My phone number is [redacted], and I go by Les.

Yesterday, I had trouble with my internet connection while making a delivery and couldn't scan the food. I was trying to resolve the issue on my phone with Instacart, but they assumed I couldn't fulfill the order. I was at the store at the time and couldn't reach customer service by phone. Why didn't you contact me to understand the situation instead of assuming the worst?

Yesterday, my app was not working properly, and I couldn't connect to the internet. I was in the store trying to finalize an order on Instant Cart when it suddenly processed the order and threatened to deactivate my account without attempting to contact me first. I had most of the items in my cart but was interrupted while trying to fix the phone issue. I believe there should be better communication in such situations to prevent misunderstandings. I would appreciate if someone could reach out to me via phone for a live conversation to address this issue. The lack of communication between the driver, the company, and customers during live orders can cause unnecessary problems. There needs to be a more effective communication method in place.

Hello, I'm Courtney Bryan. My email is [redacted], and you can reach me at [redacted]. Unfortunately, my account was deactivated due to false reports. I have always strived to provide excellent service, especially in situations like the recent three-person delivery where I completed all but one delivery. I am pleading for someone to review my track record and understand that I am diligent and communicative. Despite encountering a sketchy area during a recent delivery, I ensured it was received. I value my job with Instacart immensely as it supports me and my son, especially since I recently moved homes due to a separation. I have been told by Instacart support not to worry, and I keep thorough records of my deliveries. I implore you to consider giving me another chance, as I am dedicated to my work and the well-being of my family. Your assistance will mean everything to me.

I recently experienced deactivation due to another shopper accessing my account and making unauthorized purchases. Consequently, when I attempted to fulfill these orders, I was wrongly accused of misusing the payment card. This job is my lifeline, and losing it has placed me in a dire situation. I dedicate myself wholly to this position, committing to seven-day work weeks. Last week, when I tried to accept another batch, I discovered that I had been deactivated. The news hit me hard, as now I face the imminent loss of my car, possessions in storage, and my apartment.

My account should not have been deactivated without any warning or valid reason. Each order I received was either delivered with a photo proof or handed over in person. I would like someone to contact me at [redacted] to address this issue promptly as I find it extremely unprofessional. I am prepared to involve my lawyer if necessary. My email is angrlrrr [redacted] I am Jessica Navarrete. It has been nearly a week since my account was deactivated without proper explanation. I demand a reactivation and refute any false claims or termination. I will not hesitate to escalate this to a legal level as I have not been contacted or informed of any investigation. This situation is highly unprofessional, and I expect a resolution immediately.

On July 18th, I placed an order with ALDI for 17 items. The next day, I received a message that the order had been delivered to a wrong address. I contacted Instacart, who said they would resolve it. Subsequently, on July 19th, I placed another order but canceled it to review my supplies. On either July 20th or 21st, I reordered 35 items, excluding olives. However, my credit card shows charges of $32.33 for the first order on July 19th and $89.60 for the second order on July 21st. I called Instacart to clarify and was informed that the first order had been combined with the second order. I believe I have been overcharged due to this issue, as the total cost should have been around $70-75 considering the prices. Despite giving a low rating on my experience with Instacart and explaining the situation, I have not received a response. I hope to resolve this as I am a senior on a fixed income. Thank you.

I have not received payment for the week of August 31st to September 6th, nor have I been paid for the days I worked this week. My husband and I are both Instacart shoppers who use our joint checking account separately. While he can cash out, I am unable to, despite working consistently. My account is now overdrawn, preventing me from even buying gas to work. I have provided all requested information, but the issue remains unresolved, causing financial strain. I have reached out to customer service multiple times and have evidence that the problem lies with Instacart, not my bank. Despite promises of urgency, the payment has not been resolved, leaving me unable to provide lunch money for my child. I have patiently cooperated with various representatives, accumulating evidence of Instacart's responsibility for the payment delay. Frustrated by the lack of progress, I am considering involving the BBB. All I am asking for is to receive my payment promptly so I can continue working without financial difficulties.

I experienced issues with my recent Instacart delivery from Fred Meyer. I purchased two Dulc cantaloupes and one baby seedless watermelon but did not receive them. I paid $11.97 for the items, $9.95 for delivery, and added a 10% tip, totaling $31.92. Despite contacting Instacart and Fred Meyer, I received no resolution. When requesting a supervisor, I was informed none were available due to remote work. I am still awaiting a callback. I demand the melons be delivered promptly, a refund for the delivery fee, and I wish to retract the tip. I also require the current address and phone number of Instacart in Washington State to file a complaint with the BBB. This is not my first negative experience with Instacart; previously, items were missing from my order, and a theft occurred. As an 80-year-old USMC Veteran with a [redacted]% disability, I expect better service and accountability.

I have yet to receive the outstanding reimbursement owed to me. Despite these issues, I am determined to find out the full extent of what is owed to me. Unfortunately, due to my deactivated account, I am unable to get in touch with anyone to resolve this matter. Suggestions for reputable class action attorneys are welcomed as the company in question has allegedly diverted significant tip funds, leading to substantial profits. The treatment I received post deactivation was inconsistent with previous positive feedback and hints of appreciation. The abrupt deactivation without a reasonable discussion or chance to appeal is disappointing and unprofessional. I want to address this situation promptly with the help of legal guidance.

I am currently pursuing a $[redacted] reimbursement that the company failed to pay me. I had used my personal debit card to cover customer orders due to technical issues on their platform. Additionally, I am looking into the amount of tip money that they are accused of withholding from workers during the pandemic. Allegedly, the company made a net profit of $10 million in April alone, indicating a significant sum of tip money. I am seeking a class action attorney to take further action against the company for withholding wages and deactivating workers who raise concerns. Despite being a 5-star shopper, I was deactivated after reporting issues with their GPS functionality multiple times, being denied an appeal, and then locked out of the app.

How can workers initiate a class-action lawsuit against Instacart for allegedly withholding tip money during the pandemic? It is concerning that the company lacks inbound phone lines for both customers and shoppers. As I delve deeper into my research, I am uncovering even more questionable practices. Instacart reportedly boasted a $10 million profit in April [redacted], raising suspicions about the substantial amount of tip money they potentially pocketed.

Hello, My name is Fredrico Delgado and I am experiencing some issues with fraudulent reports on my account. I have already reported them on the app but wanted to reach out here for faster resolution. One report concerns a missing item from a customer's order yesterday, where they claimed their tortilla chips were not delivered. I have evidence with pictures showing the delivery was made correctly. I can provide these pictures via email. Another report involves a customer who complained about a damaged banana out of a bunch of 5. I meticulously selected the bananas and handled them carefully throughout the process. The last report is about a missing gallon of milk that I couldn't have been involved in as I hadn't started my Sunday trips yet. These false reports are affecting my income and ratings unfairly. I have been providing excellent service on Instacart for over a month and have received positive feedback. I seek a quick resolution to clear my account of these inaccurate claims. You may reach me at my email [redacted] or at [redacted]. Thank you.

Yesterday, I placed a 3-in-1 Instacart order at Walmart, but I forgot my card and discovered Walmart doesn't accept Apple Pay, my usual payment method. When I tried to cancel the order, it kept redirecting me to the checkout menu. Even with my mother's help, who I referred to as a shopper, I ended up paying with my credit card. Upon requesting a reimbursement, it was denied due to not matching the order. Despite providing the exact receipts from the order, I was still confused about the denial. As a 21-year-old part-time worker and college student, I rely on this app to help with bills. Yesterday, I spent more than I earned working. I simply seek a refund to cover my bills and reduce debt. I'm willing to resend receipts and bank statements if necessary. I believe I should receive fair treatment from a company I've remained loyal to and recommended to many others. I only ask for my money back, nothing more.

I need to report that the app is committing fraud because today I placed two orders. In the first order, it said there were two items, but when it arrived, there were 10 items for the same price I had agreed to. In the second order, I ordered 6 items, but received 29. I find it disrespectful and frustrating that this is happening. There should be an option to call and clarify these issues at the time of delivery. Just to clarify, I am always clear about my orders. This time, I was even more certain because I had already experienced a problem with my first order. I would appreciate a response from you as I am considering canceling the order due to these discrepancies which do not align with what I agreed to, and that affects me directly.

Hello, I'm Joelle Pink. As an immunosuppressed individual, I primarily rely on home deliveries for essentials due to health concerns. My recent experience with Instacart has been disappointing. I attempted to place an order for Freshthyme items at advertised prices from a newspaper, but was advised that only maximum prices would apply. Although I expected no coupon usage, the limitation to maximum prices was unexpected and inconvenient. This restriction forced me to shop in-store for specific prices, something I should avoid. To prevent future issues, Instacart needs to clearly communicate such pricing policies to customers. I had to venture to the store, spending $45.04 for my mom's items and $21.77 for mine. In order to maintain my loyalty and avoid negative feedback, I request a reimbursement or credit towards future purchases. I would cease using Instacart without hesitation if alternative options were available. Please address this matter promptly. Thank you.