Instacart Customer Service Issues

I just completed a $40 order for a customer who needed 56 items delivered from Kroger. To fulfill the order, I traveled to my local Kroger in West Frankfurt, Illinois, which is 10 miles from my residence, only to find that they were unexpectedly closed. This led me to drive an additional 20 miles to Marion, Illinois, totaling 30 miles each way in search of the items. Unfortunately, the store in Marion was also closed. In total, I drove 60 miles without any compensation for my efforts. The customer, a first-time shopper, now faces a disappointing experience without her Thanksgiving groceries. I have been unable to reach support via phone or chat due to the high volume of inquiries. I am seeking reimbursement for the expenses incurred and the time spent away from my family without fulfilling the delivery.

I recently received my order from Publix and encountered issues with expired products. One of the Pillsbury Original Flaky Biscuits cans was rusty and had an expiration date of Oct. 27, [redacted], while a Breakstone sour cream carton also had an expired date. I have experienced this problem before with outdated items from Instacart. Despite difficulties in reaching them by phone, Publix assisted in exchanging the Pillsbury product. The situation was further exacerbated by a previous overcharge. Considering these ongoing issues, I am considering exploring alternative delivery services in my area.

I used Instacart last Wednesday for a CVS order. Along with my groceries, I asked Instacart to pick up my pre-paid CVS prescriptions for delivery. However, I was incorrectly charged $[redacted] for one of the prescriptions that had already been paid for at CVS. When I contacted Instacart about this issue, they claimed they only handle deliveries, not pharmacy transactions. Despite explaining that this was a delivery error, not a pharmacy problem, I was directed to call their support line. Upon calling, I was greeted with an automated message asking me to seek help online before hanging up. I am seeking an immediate refund of the $[redacted] overcharge. Thank you for your assistance. Best regards, L. L.

As a new Instacart Shopper, I carried out 5 to 6 shopping batches on Saturday, 11/28/20 during the $68 promotion. I diligently snapped photos of the receipts and correctly matched them with the respective grocery orders. My account initially displayed the completion of the promotion, with the green bar indicating I had earned the $68. However, upon checking the following day, I realized I had only received $14 instead of the $68 promised. Despite submitting clear photos of the receipts right at the cashier counter, Instacart claimed they were unreadable and failed to honor the full promotion payment. I have been unsuccessful in reaching out to Instacart via phone or email, as both the number and email address provided seem to be invalid. I am seeking the correct payment and functional contact details to address this issue. Despite trying to utilize the chat feature, I found it unreliable, with no success in getting assistance. Interestingly, I was contacted by the Instacart Team using the non-working phone number, offering me a last-minute shopping opportunity for a Thanksgiving Miracle dinner delivery.

I am frustrated as a subscription was charged to my account without my consent using my hard-earned money. This delivery service is unacceptable. I will be reporting this to the Better Business Bureau to address this issue and ensure accountability. Charging $99.xx for a $1 discount is unreasonable. The lack of customer service availability is suspicious. Please stop this unethical practice of taking money without permission.

I have used Instacart several times without any issues until yesterday, when I lost about $15 on my order. I requested a bag of navel oranges to replace a bag of clementines costing around $3-4, but instead received 4 cups of cherry tomatoes and a carton of strawberries. I also ordered beef bologna priced at $5.50 but got chicken bologna at $2.48. As a senior on a tight budget, I had to give the wrong items away last night. The tomatoes cost $11.96 and the strawberries $2.99. I would appreciate it if you could review my order history to see what went wrong. Thank you for your attention.

Hello, my name is Armando M. I am having issues with my application. This morning, my son was playing with my phone and accidentally took a picture. Later, I was working with my sister. She was showing me how to shop and other things. She has been working with Instacart for a long time. For some reason, my account got deactivated. This was my second attempt to work with them. If possible, please assist me with this matter. Thank you so much.

I initially signed up for the two-week trial, but then I realized I would be charged $99 for the year. I am considering the future of Instacart and whether it will still be operating next year. The service has been very helpful for high-risk individuals like myself during the COVID-19 pandemic. However, with vaccinations rolling out, I am pondering how essential the service will be. I am curious if there are plans to increase membership fees or if Instacart will prioritize partnerships that generate more revenue. I am also wondering about the company's long-term viability post-pandemic.

The delivery person did not follow the instructions to leave my groceries in the rear apartment where I reside. Instead, they left the entire order at the front apartment, causing me to struggle with carrying the heavy items while on oxygen. This has happened before, and the credit I received previously does not make up for the distress and effort I had to endure yet again. I will need to consult with my doctor as I am still experiencing shortness of breath today.

Hello, my name is Victor A. Contact number: [redacted] Email: [redacted] I was recently deactivated and was supposed to receive an email explaining the reason. I contacted shopper support, but the email on file was invalid. I have not received any information yet. If you have any updates, I would appreciate it. This is urgent for me. Thank you for your assistance. Sent from my iPhone

Hello, my name is Edriana Ramírez. I have worked as an Instacart shopper for a year. I woke up to find my account deactivated, apparently due to an issue with a gift card. During a recent batch, the cashier at Publix handed me a Starbucks gift card that was not mine. I explained it was a mistake and that I was shopping for an Instacart customer. The cashier acknowledged the error and asked for the receipt to refund the customer. This was a mistake by the Publix cashier, not me. I have never stolen anything, always delivering exactly what the clients request. I hope for your assistance in reactivating my account. Thank you.

I experienced an issue with my Bank of America Mastercard a few months ago, so I had to switch to using my LLBean Mastercard instead. Now that the Bank of America credit card issue has been resolved, I would like to go back to using it instead of the LLBean one. Unfortunately, Instacart is not allowing me to use the Bank of America card. After attempting to use it multiple times, Mastercard placed a fraud hold on my account, which has since been resolved. The card I would like to use ends in [redacted], while the LLBean card ends in [redacted]. I kindly request assistance with correcting this issue. Thank you.

I am contacting you to address an issue with my recent order delivery. Upon receiving my order, I noticed that all the bags were torn. However, the most concerning problem is that one of the items I received has already expired, and three cartons of ice coffee are set to expire on December 5th. In my instructions, I specified purchasing items with an expiration date approximately a month away. Unfortunately, I cannot consume the expired carton, and it is unrealistic for me to consume three 64 oz. cartons of coffee by the 5th of December. I kindly request an exchange for these items.

Hello, I work as a shopper for Instacart. Yesterday, I encountered a technical issue with the app during a delivery, preventing me from completing the order on the platform. Despite this, I successfully delivered the items to the customer, using my own funds as I didn't have my Instacart card with me. I reached out to Instacart support via chat, and they offered to compensate me with a $25 incentive, a partial amount of the total $42 payout, citing the order cancellation. I requested full reimbursement for the delivery expenses, but they declined this request. Additionally, they have not refunded me the $[redacted].16 spent on the customer's groceries, even though they have received payment from the customers. I am seeking resolution for the $17 balance and the $[redacted].16 reimbursement.

For nearly two weeks, I've been attempting to reach out to Instacart Shopper Support without success. The chat feature has been disabled, and when I call, they redirect me to the inactive chat function. Despite sending three emails, I have not received any assistance; they have been disregarded. After speaking on the phone and being informed that my emails would be reviewed, I received an email instructing me to use the chat for support. Today, the customer service number I tried contacting is also disabled. Consequently, I am facing multiple unresolved issues without any means of communication with a representative.

I recently received my order and unfortunately, I have some concerns. The butternut squash I ordered for $2.99 has soft, rotting spots. Additionally, the Shoprite Brand fresh white mushrooms (8 oz) priced at $2.49 appear to have yellow spots. The Perdue individually wrapped Italian Style Chicken Breasts priced at $7.99 are dated 12/3, which defeats the purpose of their convenience for using them gradually. Furthermore, the strawberry preserves and cream cheese I received were in smaller sizes than what I had requested. I would appreciate refunds to be issued to my credit card for these items. Thank you.

Hello! I wanted to share my recent experience with my first order placed at Sprouts through Instacart for store pickup at the Coppell, Texas location on Monday, December 7 at 8:00 PM. I purchased 7 bulk items, 5 pounds each, taking advantage of Sprouts' 20% bulk item sale where some items were discounted. The receipt I received from Sprouts indicated a total of $[redacted].24 for my order. Strangely, when checking my Chase Bank credit card notifications, it showed a charge of $[redacted] from Sprouts, which is $28.76 more than what was listed on the receipt. Can someone please clarify the reason for this discrepancy? Thank you for your help! - B. W. I also attempted to contact customer service at 1-[redacted], but the call was disconnected instead of being placed on hold.

I am seeking clarification regarding the discrepancy between the amount charged to my card and the total on the receipt I received for my recent order. I placed an online order with a total of $[redacted].15, which included various charges such as bag fees, delivery fee, taxes, tip, service fee, and bottle recovery fee, amounting to $[redacted].76. However, my receipt shows a total of $[redacted].41, which includes tax, bottle recovery fee, and bags. Even after accounting for the delivery, tip, and service fee totaling $34.01, the total should only be $[redacted].42, leaving a $15.34 difference. I'm puzzled by the service charge matching the tip amount. Could there be an automatic tip included in the total, and if so, why is an additional tip requested? I value the convenience of your service but would appreciate clarification on these discrepancies. Thank you, M. Matthews.

Please assist with resolving ticket # [redacted]9. I have been attempting to address this since November 15th in order to commence work as an in-store shopper. I have received an email to provide information like the W-4 and undergo a background check, but my attempts lead me back to the interview page on the app. After conversing with a chat agent four times without a solution, the latest agent opened a ticket for this matter. Despite uninstalling and reinstalling the app, I continuously end up back at the interview page. I have already finished the assessment. Your help in resolving this matter promptly so I can begin working would be greatly appreciated.

Today is Wednesday, December 2nd. My Instacart delivery from Costco was dropped off at 10:55 a.m. as instructed in my courtyard. However, when I went to retrieve it five minutes later, it was the wrong order. I promptly responded to the receipt's survey stating the error and requested my correct items. Despite no reply, I sent another message hours later reiterating the issue and my continued wait for the correct order. Multiple attempts to call were unsuccessful. Currently, at 5:08 p.m., the incorrect delivery remains outside, raising security concerns as non-residents access the area. My main priority is receiving my original order promptly. Although I may consider reordering, I am uncertain about the reliability of the service. I hope for a resolution soon.