I just sent a note to you about an order of mushrooms that was missing from my order wh...

GetHuman5260118's Refund issue with Instacart from September 2020

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
Top Tip from another customer
Unless the fine print of the Living Social coupon says anything else, users are able to get a refund within 14 days of the purchase.
The issue in GetHuman5260118's own words
I just sent a note to you about an order of mushrooms that was missing from my order which I received Friday night. Ellenresponded and sent me a link to your lawyers . Clicking on the link, it said that I had to pay $* to be in touch with a lawyer. This is ludicrous. I just want the $*.** back that I paid to Sprouts in Ellicott City Maryland that was not delivered Friday night with my groceries. I am a senior citizen and cannot get to the store. Just credit my card that I originally paid with. This is my first and last time I will be ordering from any store that uses Instacart and will be writing a negative review on this experience on my social media accounts. How dare you put people through these changes over your mistake!

GetHuman5260118 did not yet indicate what Instacart should do to make this right.

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Instacart

Refund issue
Reported by GetHuman5260118
Sep 13th, 2020 - 5 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 19417 others
0 customers following this

Timeline

GetHuman5260118 started working on this issue
Sep 13th, 2020 10:55pm
GetHuman5260118 indicated the issue is not fixed yet.
Sep 14th, 2020 3:08am
GetHuman5260118 indicated the issue is not fixed yet.
Sep 14th, 2020 3:10am
GetHuman5260118 indicated the issue is not fixed yet.
Sep 14th, 2020 7:20pm
GetHuman5260118 indicated the issue is not fixed yet.
Sep 15th, 2020 6:38pm

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