To Instacart "Help with my Instacart issue" :**From Joseph Giuliano , Instacart Shopper...

GetHuman5198880's customer service issue with Instacart from August 2020

Help with my Instacart issue
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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
The issue in GetHuman5198880's own words
To Instacart "Help with my Instacart issue" :**From Joseph Giuliano , Instacart Shopper Card ******** , Email : JosephBus@Gmail.com*(***) ***-**** ...*To Whom it may Concern… **Tu **Aug ****, ALDI Market , El Toro Rd, Laguna Hills, CA *****…Appx *-** AM**Accepted a * Order batch , Order ** Customer Name Penbragg ( or similar) I’ll call Cust*…**Order ** Customer Name Chris , I’ll call Cust*…**At Cashier for Cust*, encountered NON-SUFFICIENT FUNDS on Instacart card, several msgs between Cust* ,whose Bank already approved her funds , but was reported INSUFFICIENT at Instacart…**I’m UNABLE to tel*Email*Text to contact Instacart, so was in Limbo w*o direction from Instacart until about *** mins I finally received an Email that advised that my Instacart card was now updated…**At that point I began receiving multiple complaints from Cust* about cold*hot foods not maintaining temperature…**After advising Cust* that delay was neither her fault nor mine, Cust* began bombarding me with msgs to the point I was unable to shop for Cust*…**During the shop for Cust* , all items Cust* were marked FOUND, when I just began shopping Cust* !!…I assumed either somehow the cust* or Instacart was telling me to cancel Cust* order, so I may deliver Cust* order…**At this point, The Instacart App would not backup to display Cust* address…**Given that I could not get Cust*’s address, cannot Call*Text Instacart & considering the delayed Cold*Hot food , I went to cancel her order…**ALDI advised me ADLI doesn’t accept Instacart returns , I am not an Instacart employee, only an Independent Contractor…* *I left the order at ALDI’s with the receipt for Cust*’s order**I believe I acted in good faith, & that the Instacart.App doesn’t provide for :*Ability to Email*Text*Call Instacart for advice in situations created by Instacart itself...

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Instacart

Customer service issue
Reported by GetHuman5198880
Aug 25th, 2020 - a year ago
Not resolved
Seen by 14 customers so far
Similar issue to 19627 others
0 customers following this

Timeline

GetHuman5198880 started working on this issue
Aug 25th, 2020 9:40pm

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