To Instacart "Help with my Instacart issue" :**From Joseph Giuliano , Instacart Shopper...

GetHuman5198880's customer service issue with Instacart from August 2020

Help with my Instacart issue
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The issue in GetHuman5198880's own words
To Instacart "Help with my Instacart issue" :**From Joseph Giuliano , Instacart Shopper Card ******** , Email :*(***) ***-**** ...*To Whom it may Concern… **Tu **Aug ****, ALDI Market , El Toro Rd, Laguna Hills, CA *****…Appx *-** AM**Accepted a * Order batch , Order ** Customer Name Penbragg ( or similar) I’ll call Cust*…**Order ** Customer Name Chris , I’ll call Cust*…**At Cashier for Cust*, encountered NON-SUFFICIENT FUNDS on Instacart card, several msgs between Cust* ,whose Bank already approved her funds , but was reported INSUFFICIENT at Instacart…**I’m UNABLE to tel*Email*Text to contact Instacart, so was in Limbo w*o direction from Instacart until about *** mins I finally received an Email that advised that my Instacart card was now updated…**At that point I began receiving multiple complaints from Cust* about cold*hot foods not maintaining temperature…**After advising Cust* that delay was neither her fault nor mine, Cust* began bombarding me with msgs to the point I was unable to shop for Cust*…**During the shop for Cust* , all items Cust* were marked FOUND, when I just began shopping Cust* !!…I assumed either somehow the cust* or Instacart was telling me to cancel Cust* order, so I may deliver Cust* order…**At this point, The Instacart App would not backup to display Cust* address…**Given that I could not get Cust*’s address, cannot Call*Text Instacart & considering the delayed Cold*Hot food , I went to cancel her order…**ALDI advised me ADLI doesn’t accept Instacart returns , I am not an Instacart employee, only an Independent Contractor…* *I left the order at ALDI’s with the receipt for Cust*’s order**I believe I acted in good faith, & that the Instacart.App doesn’t provide for :*Ability to Email*Text*Call Instacart for advice in situations created by Instacart itself...

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Customer service issue
Reported by GetHuman5198880
Aug 25th, 2020 - 2 years ago
Not resolved
Seen by 40 customers so far
Similar issue to 19627 others
0 customers following this


GetHuman5198880 started working on this issue
Aug 25th, 2020 9:40pm

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