My first order which I ordered from Bj’s which was supposed to arrive today was cancele...

GetHuman-sbulluz's Report a Problem issue with Instacart from April 2020

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The issue in GetHuman-sbulluz's own words
They shopper tried contacting me and said that my order was out of stock and my status still showed tht his shopping so I asked him why he didn’t cancel me order when the stuffs were out of stock. He then replied saying if he cancel he will lose his star so I guess he canceled both my orders and on return they charged me $**. ... My first order which I ordered from Bj’s which was supposed to arrive today was canceled because the shopper said both my stuffs were out of stock. And the second order that I had with Costco for next week has been canceled. How am I suppose to get my refund and my delivery time for next week cause I don’t want to wait another two weeks for my stuffs to arrive.
They have no right to charge me $** when I didn’t even cancel the order and when I try to reorder it takes me ever to get the delivery time luckily I got it for tomorrow. Hope it doesn’t get cancel like today.
I should be refunded my $** as I didn’t cancel my order
I tried to be an express member and that’s how they treat me
I tried compiling in the Insta cart app but they didn’t hve any option for that
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Instacart

The canceled both my orders and on top of that they charged me $** for nothing.
Report a Problem issue
Reported by GetHuman-sbulluz
Apr 22nd, 2020 - 10 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 15152 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman-sbulluz started working on this issue
Apr 22nd, 2020 10:35pm
GetHuman-sbulluz indicated the issue is not fixed yet.
Apr 23rd, 2020 3:36am
GetHuman-sbulluz indicated the issue is not fixed yet.
Apr 23rd, 2020 3:37am
GetHuman-sbulluz indicated the issue is not fixed yet.
Apr 23rd, 2020 3:45am

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