I didn’t get my groceries and I’ve tried several ways to contact instacart and keep get...

GetHuman4624199's Refund issue with Instacart from April 2020

Help with my Instacart issue
Top Tip from another customer
If you are business owner you will need to contact Yelp directly for a refund. If you are not a business owner the services may be free.
The issue in GetHuman4624199's own words
I didn’t get my groceries and I’ve tried several ways to contact instacart and keep getting ignored! *. called and got no response**. tried to chat and got no response (literally nobody responded)**. emailed and got no response **Then I answered an email asking me if I was happy with the service Luis gave me. When I said “no” someone finally responded. When I explained what happened, I never heard back from Luis again. Now nobody responds to my emails. I didn’t get my groceries and I was charged. Please call me ***-***-****

GetHuman4624199 did not yet indicate what Instacart should do to make this right.

How GetHuman4624199 fixed the problem
I continued to emai them and told them I reported it to my credit card company and will report to the BBB.
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Instacart

Refund issue
Reported by GetHuman4624199
Apr 11th, 2020 - 6 months ago
Fixed
GetHuman4624199 shared how to fix
Seen by 5 customers so far
Similar issue to 11914 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman4624199 started working on this issue
Apr 11th 11:17pm
GetHuman4624199 confirmed the issue is fixed. Hooray!
Apr 13th 7:26am

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